Marcus StoreLaunching in 2015, Marcus is an online fashion destination for men, born of the need to provide cool and modern closet classics.
Marcus Store (marcus-store.com) has 420 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
420 approved reviews, newest moderated first
Patrick
They have an excellent product. The customer service was considerate and timely.
Response from Marcus StoreJun 16, 2025
Hello Patrick, Thank you for your lovely feedback! We’re so glad you’re happy with both the product and our service.
Borys F.
Company is a scam operator. They send you damaged unwearable cheap goods. You can return but it will cost you more than you paid for goods. Buyer beware!!
Response from Marcus StoreMay 20, 2025
We're truly sorry to hear about your experience and the inconvenience you've faced. Please rest assured that we're currently addressing your concerns through our ongoing correspondence. Your satisfaction is important to us, and we're committed to resolving this matter promptly.
Larry B.
Received my jackets and a little disappointed that they arrived from China and not the UK but the jackets certainly resemble a Harry Stone original. The tracking of my parcel was not a good experience, it provided me very little information. However; my jackets arrived, late but they fit and are the correct color.
Response from Marcus StoreMay 20, 2025
Our products are shipped from our warehouses in North America and Asia, depending on stock availability, with delivery times typically ranging from 6-10 business days. We're glad to hear the jackets fit well and met your expectations in terms of quality. Your insights are valuable, and we'll consider them to improve our services.
TT Team T.
Scam co China based NY fake store front will not return calls or e mails jacket has not arrived tracking # provided is not any good.They have my money and I did not get the jacket I ordered,buyer beware!!!
Response from Marcus StoreMay 20, 2025
We're sorry to hear about your experience. We understand your frustration and are committed to resolving this matter. To assist you further, please provide your order number and any tracking details you have. This information will help us investigate the issue promptly.
Pat G.
The Marcus-store customer service is the best I've ever encountered on-line shopping! We ordered a Harry Stone Jacket and received the wrong jacket. After contacting them, David was assigned to our account and was very professional and prompt in answering our questions and concerns. Two weeks later we received the correct jacket at no cost to us. David kept in contact until we received the new jacket. The quality of the jacket is excellent and it fits perfectly! We will definitely order from the Marcus-store again!
Response from Marcus StoreMay 20, 2025
Thank you for your kind words and for sharing your positive experience with our customer service team. Your satisfaction is our top priority, and we're thrilled that the jacket fits perfectly and meets your expectations. We appreciate your support and look forward to serving you again at Marcus-store.
Steve R.
Fantastic product, jacket, for a reasonable price. Great company to do business with. Highly recommended !
Response from Marcus StoreMay 20, 2025
Dear Steve, Thank you for your kind words and for sharing your positive experience with us. We're delighted to hear that you're pleased with the jacket and our service. Your recommendation means a lot to us!
Miss R.
Shocking customer service. Jacket arrived and very nice the watch never arrived and the packaging had been tampered with ....I complained and after many weeks they decide I should take it up with the courier!!!! Appalling service and I would not touch them with a bargepole in future. ORDER AT YOUR PERIL!
Response from Marcus StoreMay 20, 2025
Hello Miss Richardson, Thank you for your feedback. We are already in contact via email and actively investigating the issue with the courier. We appreciate your patience as we work to resolve this.
James S.
Excellent customer service. The jacket was exactly as advertised. Great quality & fit. Price made it a have-to purchase. Recommend. Plan to purchase another color.
Response from Marcus StoreMay 20, 2025
Hello James, Thank you so much for your wonderful feedback! We’re thrilled to hear you love the jacket and plan to get another. Your recommendation means a lot to us!