Marcus StoreReviews of marcus-store.com

Returns are an issue. I bought 2 products, both the same size. One fit, one was 4 sizes too small. I tried to return the too small one and, while the responses were pleasant and fast, the return policy seems to be changing all the time. I was unable to return the product. I'm out $30. Be carefule what you order!

I’m a M/T but that’s not offered here. Ordered a Large to get my sleeve length & luckily it worked. Sizing has become an issue I think with all of the “Global” introduction so that could be an issue. Very luckily this Large fit but it really feels like a Medium. Shipping issues galore & no idea why. But it made it & it’s a perfect coat for end of summer, early fall. Very comfy.

Do not buy from them! It's cheap junk and is clearly a scam! Purchased a blue bomber jacket and the quality is absolute garbage. Very cheap fabric, zips and poorly stitched. Would literally fall apart after a week. Complete junk. Their website seems legit but the products are clearly made in a sweatshop. Don't throw your money away.

All I have to say is buyers beware. This place is a joke and a bunch of scammers. Any place you buy something that doesn't fit you just send it back and get a credit. Sizes are not correct on their items. I simply asked to send it back because it was two size too small and they wanted to talk about store credits, discounts on my next purchase, or at my expense send it back and they wil send the merchandise credit which no way was what I wanted. Thye had all the same words on their email replies which they are obviously in the customer service game. It's get the money and run scam! It was easier to just donate the cloths to the homeless shelter than deal with these clowns.

Terrible experience. I ordered a khaki shirt of a particular style. They sent me a yellow shirt of a different style. I immediately reached four to them on 05/02. Each time I followed up it was a response of “still reviewing”. Finally 9’ 5/15 the resolution was for me to Ship back the incorrectly mailed shirt at my own shipping expense in order to receive a refund. This is not feasible. I would understand bearing the expense if I received the correct product and just wanted to return it. 5/25 update. The company responded claiming the style and color I received is the same that I ordered. This is not correct. They literally sent me side by side photos of the shirt I was supposed to receive and the shirt I received. 02/12/2024 for a notification from Trust Pilot that the Marcus store is trying to take my review down…nice try… Marcus store is awful and my perception and review of them have not changed.

Scam alert. Negative stars for this company. My husband ordered Jacket and pants, ordered size large, wanted to exchange but they require the return to be sent to Italy when the package came from California. Plus as another customer noted you have to send them a picture, they offered 30% refund, then ship to a foreign address? Pretty sure they count on people not returning. Advice to never use them.

I thought it was and it wasn't

I ordered a shirt from them. The size was off and it was way to small. I contacted them immediately for a return and the said I could only get a 30% discount code or return it for store credit but I would have to pay shipping.