Marcus StoreReviews of marcus-store.com

Cheap knock off product, not legit at all. Contacted them and let them know that they sent the wrong product which is a cheap imitation. It came from China, when they told me it was from the US and they want me to return it to Italy which would cost over $50 to return. They are horrible to deal with and sell fake products. Their reviews are fake as I tried to contact reviewers. They shut down their FB contact page too!

The company is a rip off. Purchase a jacket that was cheaply made and when tried to return it had to pay of fee of $150 to return item. The company was no help to resolve this situation they replied " Unfortunately we cannot help with a return label." I would have have to pay the $150 to return a jacket that $55. You will regret shopping with this company if you purchase any item.

I ordered a fleece jacket for my husband in XLarge. Took a month to arrive , it fit like a womens Xlarge. To return I needed to take pictures of the item, wait for a response, then package it up and mail it back. The jacket cost $32 with free shipping , the cost to send it back will be $28 to a third world country. The address on the package was Chicago . This is a bad way to do business. DO NOT BUY FROM THESE PEOPLE. This has been a scam like experience.

DO NOT BUY FROM HERE! AWFUL product, did not fit/match description at all, and terrible return policy, couldn't even open and get a hold of someone quick enough. Wouldn't let me return.

Buyer Beware!! The exchange policy is ridiculous and the jackets are cheap and run small. $55 down the drain... Don't waste your time and money. I wish I would have read these reviews before purchasing this piece of trash.

The quality of the jacket is appallingly substandard. I expected finished seams and better material. The material certainly looked better in the photos. This is not the same jacket as pictured on the website. The return process is beyond frustrating. Why do I need to provide photos of the item I ordered? And then after a second email, I still don't have a return address. Enough with the obviously deliberate delays. Just send me the return address so I can ship it back within the ridiculously short time allotted. And speaking of time allotted, on their website two days ago the return policy was within 14 days of receipt. When I mentioned that in an email to them, suddenly the return time dropped to 7 days. This is a scam all the way around. When I finally got the return address, it's in Italy. The jacket was shipped to me from Chino, CA and I have to spend $40 to return it to Italy. What a freaking ripoff. I'm giving the jacket away and never shopping from this store again. If I could give zero stars, I would. I've reported this to shopify (shopify dot com/legal/report-aup-violation) and am disputing the charge with my credit card.

This company shipped a shirt (not true to size) to me from within the U.S. (New Jersey) but their "return" address is international (Italy). They require the customers to pay INTERNATIONAL SHIPPING for returns even though it was shipped from within the U.S. Do yourself a favor and shop somewhere that doesn't make the burden of paying for return shipping even worse by making it international.

If I could give a zero I would because that is what they deserve. Horrible horrible customer service and their sizes are NOT true fit to size. Bought and XL shirt and as soon as I opened it I laughed. It will not go over my shoulders. Fits my 7 year old better than me. I asked for a refund and they keep asking for a picture of me in it so they can see what the problem is 😂😂😂