Marcus StoreReviews of marcus-store.com

Horrible merchant. Advertised shipping as 2-8 days. Took 26 days. I tried to refuse the item with a note on my door since it was so late, but the tracking number didn’t match what they sent in the order confirmation, and so the courier left it on my porch anyway. They used 3 different shipping partners— FalconExpress, Yunexpress, and USPS with 3 different tracking numbers. When I emailed them after 19 days requesting a refund, they ignored my request and directed me to a 4th website— parcelsapp.com, to track my shipment with yet a different tracking number. During this time, they ignored all of my requests for a refund. The item arrived as size Large when I ordered size Medium. I then decided to dispute the charge with my credit card company. They replied to my email about the item being the wrong size, but fully ignored my note about the size and instead decided to say “the item was delivered, please close your dispute.” Absolutely low quality company. By the way, all of them will email you as “David N”, but it seems to be entirely different people on the other end.

Absolutely horrible experience. Recently ordered the Harrington Jacket...it was not true to size. I reached out several times to see if we can return. No one got back to me for weeks. When they finally did, informed me that I would be responsible for return costs. Ridiculous!!

The purpose of this missive is to express my total, complete, satisfaction for the attendance that was afforded me following my intended purchase of a jacket. I had been advised via communications that the product delivery was being studied following a determination that it had been taking an inordinate amount of time for delivery. I was responded to promptly and completely - with evident concern, that my order was indeed approved in process, etc.. Following another missive advisement by me, I was advised that the order we indeed "in process and would be delivered soon. Fact is, it was and, it has been delivered as initially intended. Perhaps not "On time" but, "In full".

I ordered the green Harrington jacket. The colour was a little darker than shown in the picture, but l like it even more. Excellent quality for the price. I might order another for my Dad.

I just received my new jacket in red! Love the colour! The jacket is beautifully lined and is oversized as stated which is great for wearing with heavy sweaters etc. under it. The shipping took longer than is stated on the web site but when I questioned it my concern was addressed immediately which I was very impressed with. All in all I wouldn’t hesitate to order from this site again. Great price for the quality I received.

I ordered a Harrington jacket. When it arrived it was the wrong size. I contacted Marcus Store and was given detailed instructions how to return it. There was a mix up along the way and the jacket was returned to me. David got involved and made sure I received the proper jacket. David provided excellent customer service. I am delighted with the quality of the jacket and the care extended to me.

It took one month to finally get a reply to emails , chats, phone call. Had cancelled order right after I placed it. They sent it anyway. And then never went a return label. Item undersized and no label.

I want to return my jacket or get a larger size. I have called them. No one there. I have emailed them . My emails bounced back to me. I now realize this is probably not a legitimate store. Be careful.