MalaysiaairlinesReviews of malaysiaairlines.com

I have been a loyal ambassador for MAS for over 15 years having flown to KL from London 2-3 times a year plus internal flights including Firefly. However my recent experience over a cancelled flight due to Vovid-19 MCO restrictions and a promised (in writing) refund has been very very disappointing. Nearly 6 months on and nothing, excuse after excuse after excuse. Unacceptable. Unless they sort this very quickly I'll be going to KL via Singapore in future (incidentally, that airline refunded a friend in full within a week of asking!)

Absolutely disgraceful company!! Do not book with Malaysia Airlines We booked a flight and accommodation package through Luxury Escapes. Earlier in the year MA cancelled flights due to covid. We have been fighting to get a refund. Firstly LE refused to give a refund so I contacted the accommodation company and MA and they both said this was purchased through LE so I need to go through them. Again back and forth with all parties. Finally got the refund for accommodation but MA will not refund!! Even though they are the ones who cancelled. They are only offering credit for 2021. Who knows when we can travel again (due to restrictions) as well as my mum is no longer able to travel as she's the sole carer for my dad. No compassion at all!!!

7 months on from cancelled flights and this company still refuses to give refund.

Great service and food options on the flight from the London to KL. Slight issues with the customer service on the way back to London but would definitely recommend travelling business class vs some other airlines.

Worst customer service, worst refund policy and the worst flight.

Absolutely garbage airline, all you do is scam people out of their money. MAVCOM shame on you, you protect this thieves; we should legalise theft then.

Never never book with this company!!! I booked 2 seats a week ago to fly in January, we were flying from Kuala Lumper to Perth. 2 days later the flights were cancelled. I called 4 times and they pretend they can’t hear you and put the phone down!!! I finally got through and they keep you waiting apparently to speak to someone to authorise a refund then they say they will call you back and no one calls. This is a dreadful company I am seeking legal advice as they cannot do this to me or anyone else anymore!!! You ask their name and they say Will!!! I don’t understand how they think it’s acceptable for me to book a week ago, cancel and not give me a full refund.

I have $1200 worth of flights booked with MA through a travel agent Luxury Escapes. I have been denied a refund again and again even though MA changed/cancelled flights multiple times. This isn’t a pity party but I will not be able to travel again in the future as I am becoming a carer for my father who has a tumour on his spinal cord and is losing his ability to walk. This holiday was my last chance at getting away. Very disappointed in MA..