MalaysiaairlinesReviews of malaysiaairlines.com

In their latest FB post Malaysia Airlines goes on about home and people/family. Yes the people and places we call home are very different and important to us all. However my pending trip home to New Zealand, originally booked with Malaysia Airlines who I have flown with many times, has become something of a nightmare. My sister has cancer and I was booked to fly home, UK to NZ, on Feb 17th. Since booking the flight doctors have told us that my sisters condition has become worse and she now only has a couple of weeks to live. We contacted Malaysia Airlines to have my ticket moved forward but even though the situation was explained to them they refused to re-booked the ticket without charging an additional and unreasonable fee. It was cheaper to cancel the flight completely and book with another airline! Malaysia Airlines' lack of compassion has been absolutely shocking and blunt and is a true indication of their business culture. So MH don't give us all this rubbish about people and home. You clearly have no true sense of either! The manner in which this issue was dealt with was appalling!!! I will certainly never fly with again and I would suggest that anyone thinking of doing so consider how difficult it will be to deal with them should you find yourself in a situation where urgent travel changes need to be made. I would also suggest that you pay a little bit more and fly with an airline that is more customer focused such as Qantas or Air New Zealand.

We booked tickets from Phuket to Kuala Lumpur to match a flight to Da Nang. A 5 days beforew departure, we got an sms telling us the departure was moved one day earlier (not leaving any reason). I tried every way of contacting the airline, via resvns at malaysiaairlines.com, customer at malaysiaairlines.com, on Facebook and calling the contact center. (Do not call them, the call lasted 19 minutes, and then they just left me with an empty line). We are traveling with small children and spending a night at the airport is not an option. The woman at customer service told me she could do nothing and just stopped talking in the phone.

Despite all their troubles & woes I really feel for MAS. I have lived in Malaysia for a number of years and flown back to the UK many times and pretty much always found them to be above average. My last flight was business to LHR on A380 and apart from the dreadful lounge experience in KLIA the flight was great. Sometimes their ground staff at KLIA can be a bit underwhelming and not always know procedures. Even when I use them in economy, again can't complain too much, staff always friendly and helpful, and if they can see you are a passenger who maybe likes a few drinks they will accommodate beyond the norm & keep you topped up!. Entertainment system is adequate but not ground breaking or class leading.

Bought 4 tickets, one of us unable to travel, decided to keep seat as would rather have the space. Informed airline, On arrival told she was a no show and our seat re-sold. This is immoral, unethical and basically amounts to theft. Complained at the time, was spoken to rudely and laughed at. Made complaint to KL "customer service centre" no response. Business class half empty to add insult to injury. I will NEVER fly with this airline again. 3 of 4 flights boarded and left late. Only brightside is the cabin crew were good and pilots had good take offs and landings. I remain disgusted and very angry.

Hebben vorig jaar oktober / november een vlucht van Amsterdam naar Denpasar gehad via Kuala Lumpur en op de terugweg van Kuala Lumpur naar Penang retour op Amsterdam. De heenvlucht op 28 okt hadden we een 2 zits waarvan mijn partners stoel prima was die van mij stuk was. Zowel de rugleuning als zitting waren stuk,4 toiletten achterin waren out of order en het toestel was op een vlucht van 12 uur superslecht bevoorraad.Na 2 uur te vliegen kregen we eten,ik blief geen vis maar kreeg vis, keuze was er niet meer,1 glas rode wijn gehad daarna was het op. De 12 uur naar K L duurde dan ook enorm lang door alle toetstanden van dat moment. Heb maanden zitten mailen met Malaysia Airlines en heb uiteindelijk een aanbod gekregen dat we 2 tickets op de vlucht van Amsterdam naar Denpasar voor 50% korting konden kopen. Hebben dat uiteindelijk gedaan en gaan nu dus weer met Malaysia Airlines op 29 okt a.s. vliegen en hopen echt van harte dat we nu WEL verwend gaan worden op de vluchten.Malaysia Airlines behoort te staan voor Malaysian Hospitality.... De gastvrijheid van ..... We zijn benieuwd en hopen op meer dan een goede vlucht en hopen dat we onze ervaring kunnen bijstallen van redelijk naar uitstekend.

5 months ago I bought tickets from London to Kota Kinabalu on Borneo. As my wifes passport was about to expire I ensured when I bought the tickets that it was possible to change afterwards. When my wife got her new passport her name was changed (because her passport was from before our marriage). So I contacted Malaysia Airlines to change the name. I tried to convince them that it was still the same person flying - but I would be charged USD30 to change the name. After a lot of mails forth and back I accepted this payment - but after having called the call center twice to make the payment they still haven't changed the name - nor the passport number. They keep on saying that it will be changed within 2 hours - but nothing happens!?! As I am a danish resident it is quite expensive to call Malaysia. I got an English number - but when I contacted the English office they charged me GBP75 - which is even more than I payed for the ticket (one way)! Every time I contact them via mail - they don't investigate anything before replying...