MalaysiaairlinesReviews of malaysiaairlines.com

Shocking and disgusting behaviour by the staff to keep hold of customer refunds. I was just on the phone to a man who told me their refund team was a seperate team and put me on hold to "send them an email" only to ring again the following day to find out he had lied and faked sending it to get me off the phone. I then spoke to another man who accused me of lying and said he didn't believe me. They are currently 'evaluating' if I deserve a refund even though it was a flight that THEY cancelled. Do not ever ever ever fly with this company.

REFUND YOUR CUSTOMERS NOT GIVE THEM A USELESS CREDIT VOUCHER! Do the right thing and show some respect to your customers! And stop pushing customers back to a TRAVEL AGENT when you still have our money!‬ Horrible customer relations and no thought of a customers needs whatsoever! Disgusting!

Our flights were cancelled in April due to border closures/covid (Australia to Thailand return). We’re now 5 months down the track & we still haven’t received 1 cent of our promised refund. When we contact MA via phone or social media, we’re given no information in relation to where our refund is. Their continuous “contact your agent” is extremely rude & frustrating, as the airline isn’t contacting our agent either. We’ve been very patient, but enough is enough. And if the airline is reading this, they may also want to check staff members mocking people on social media. The airline is doing enough damage to itself without staff causing more issues. Do these staff members realise the damage they’re causing & ultimately could result in lack of work/job losses? I will never use this airline again & I will warn people about using their service. Their complete disregard for the customer is disgraceful.

We have flights booked from Sydney to Thailand in September and the flights keep getting rescheduled and will not leave the ground due to Government restrictions yet MA are saying we can have credit that needs to be booked by 31st Dec 2020 and taken by 30 June 2021. Insane. I have been trying to deal with them and the booking agent and keep getting told they will not refund even though they are not able to provide he service i have paid for in good faith.

So, we have been stuck for 4 months in Cambodia. Been trying to go home for the past month. The 27th of July we bought a ticket from Phnom Penh to Oslo via Kuala Lumpur. The next day Malaysia Airlines sends an email and tells us the flight is cancelled. And there's no more flights for a month. Ah great, stuck here another month because now we can't cancel our ticket from Kuala Lumpur to Oslo. So not only are we stuck in Cambodia now we also need to get to KUL. The same day we issued a refund for the ticket. Fine. August 1st I called Malaysia Airlines again to rebook my original purchase, which was cancelled by their part, to the first available flight. They tell me I can't rebook because the refund is already in process. I MEAN WHAT? So you're telling me, not only did you cancel the flight, making us stuck here another month AND making us have to go to Kuala Lumpur. But you can't use my purchase to buy another ticket because the "refund is already in process"? For me this utterly, utterly absurd. Now I need to buy another ticket. And when that? Another cancellation from their part maybe? Feel so frustrated and I would NEVER, EVER advise someone to use Malaysia Airlines.

Unable to get money back after they cancelled our flight due to Covid. Been fighting for 5 months now to get it back.They simply do not care. Treated the customers with contempt and repeatedly lied to me.

Have waited four months now for a refund on two cancelled flights. They won't even reply to my requests for information. When all this is over, people will remember how they were treated and the long term prospects for companies like this must surely be poor.

I had flights that were affected by Covid. But MAS changed them, not me. They moved my 1st flight (to KUL) to after my 2nd flight (from KUL). Now it doesn't take a genius to realise that isn't going to work. So i phoned up and complained, and they said i could re-book. That didnt work so i asked for money back. They said they would have to charge an admin fee! They changed my flight and charged me USD 80 per ticket! family of 4, USD 320 for their actions. You could NOT make it up. And when speaking to them, the staff are so poorly trained it is frustrating. NEVER use this airline, as they will use any opportunity to make money out of you, and not provide ANY service. Shocking airline. Shocking customer service Shocking systems and contact means AVOID