MalaysiaairlinesReviews of malaysiaairlines.com

I am a type 1 diabetic and will be relocating to Australia this Thursday. For people like myself who rely on life-saving medication, many airlines — even budget carriers such as Ryanair — allow passengers to bring a small additional bag at no extra cost to carry essential medical supplies. Unfortunately, Malaysia Airlines has informed me that I would need to pay £100 per additional kilogram, even when the extra allowance is solely for my medication. I find this policy deeply disappointing, as it fails to recognise the essential nature of these items and places an unfair financial burden on passengers managing chronic health conditions. I would strongly urge Malaysia Airlines to review this approach and consider adopting a more compassionate policy in line with industry standards.

We travelled Business Class to Singapore (not Singapore) but had flights to and back to Borneo with Malaysian Airlines. My suitcase was damaged on the return leg to Singapore. We were met at the airport and went straight to the hotel, arriving very late at night, where the concierge immediately pointed out the damage to the case and lock, the hotel labelled the case to say it was damaged on arrival. We flew out the next day business class with Singapore Airlines unable to lock the case it was so badly damaged. I immediately on return reported the damage to the case via the website. Complaint lodged and printed off. No response, after many emails to the email address given to follow up the complaint, still no reply. I wrote to the London address and eventually had a reply. I should have reported it immediately, no replacement case. I pointed out in a reply that a damaged case can be reported on-line within 7 days, but no response. Again, I sent many emails, to be then told it was normal wear and tear. I wrote to Malaysian Airlines head office, no response. I will not travel with them again, not very good customer service.

An absolute disgrace of an airline. We had booked and paid for business class at least four months in advanced. The end result? On our flight back, not only had they changed our seats around without our knowledge but this action had also ended up with one of us being DOWNGRADED to economy class a couple of hours before our departure. No refund would be given, only that they were "sorry". Avoid flying with this airline at all cost. Such a disgusting and dishonest company.

I recently lost my father and had to change my Malaysia Airlines flight. Despite explaining the situation and providing documentation, the airline initially refused to waive any change fees and asked for a $1000 fare differences. My request had to go through a team to determine whether my dad's passing was a sufficient reason to obtain a compassionate whether. This was extremely upsetting and violent for someone grieving. Only after pushing back did they offer a reduced fee of $55 (the fare difference dropped from $1000 to $55 within an hour) — while still profiting from my grief. While I understand policies exist, most airlines show basic human decency during bereavement. Malaysia Airlines did not. Their handling felt cold, transactional, and indifferent to the emotional and financial toll of my situation. I expected better from a national carrier. I will be reconsidering who I fly with in the future, and I hope Malaysia Airlines reexamines how they treat passengers during times of loss.

I was flying with Malaysia Airlines from Sydney to Cochin on 23rd of July 2025, via Kuala Lumpur, I had made a special request for wheelchair assistance when I booked my ticket because I have a medical condition that causes severe lower back discomfort. My boarding pass made this request explicit and acknowledged it. The circumstances in Kuala Lumpur were dreadful and extremely disheartening. When I disembarked at KLIA for my subsequent flight to Cochin, the ground crew blatantly refused to help. Due to my right leg's growing agony and numbness, I begged them several times to let me use a wheelchair, but they treated me rudely. Their behavior was completely horrible in addition to being unprofessional. I was grudgingly put in a buggy only after I refused to continue walking. Even so, I continued to receive disrespectful treatment and was refused wheelchair access. I refused to get on the buggy until I was sure I would have the right help. After the buggy journey, a wheelchair was reluctantly provided after much humiliation and delay. To exacerbate the situation, I wasn't the only victim of mistreatment. Similar disregard was shown to at least five additional senior passengers, many of whom were illiterate in English. Unbelievably, a number of your ground crew members pretended to be unable to understand English as well and spoke only in regional dialects, which caused the passengers even more anxiety and confusion. So if any one need a humanitarian consideration from the ground staff please avoid Malaysian Airlines.

They made me unpack my backpack in the airport because it was .5 kg over even though I was allowed 2 bags and I was able to redistribute the weight to make it even. Then it was under weight. And they still charged me. Total fraud!

Awful experience from start to finish. 1st flight delayed by 1.5 hours which left us very little time for our connecting flight. We were told by the cabin crew that staff would be waiting at the gate to guide us to our connecting flight. At the gate, the staff just said go look at the board. We raced across the other side of the airport only to find that the connecting flight was also delayed & hadn’t arrived. Whilst this was a relief that we hadn’t missed it, surely the ground staff should have known this & saved us the stress & frantic dash across the airport. We arrived in Vietnam & our luggage was lost so we had to go out & buy some essentials. Wanting to keep our expenses to a minimum, we went to the local market & purchased 1 tshirt & 1 shorts each & some toiletries & had to get the market stall holders to write out a receipt. We still had no baggage the following day so we purchased another t-shirt & I needed a hat. In total we spent £66 (£33 each) on essentials to keep us going until luggage arrived. We were without our luggage for 56 hours. It has now been over a month since the holiday & Malaysia Airlines are refusing to reimburse us because the receipts were hand written. They say it’s their ‘policy’ but they refuse to provide a copy of their policy. They are signed up o the Montreal Convention but aren’t abiding by it.

The platform has a lot of bugs and mess full of features that don't work. After they it took my details and successfully verified everything, it locked me out and keeps saying can't reach my number. Forced two steps verification locked me without a solution. There are no technical support. Imagine suddenly you get locked out after you book your flights.