MalaysiaairlinesReviews of malaysiaairlines.com

Worst airlines, changed my flight to the next day while still selling the same time online and telling me they can only offer the flight by Malaysia Airlines while in their own website still selling the flight. Ruined my whole holiday instead of enjoying my time with family use 2 weeks for changing ticket and super slow response, useless customer service. Worst than any LCC i ever had.

I recently used malaysiaairlines.com to plan a trip, and the whole experience was super easy. The site helped me find the best flight options quickly, and I appreciated how clearly all the details were laid out. Booking was simple, and I received my confirmation instantly. I’ll definitely use it again for future travel plans.

This airline is fraud. We booked way before paid up everything and booking confirmed with infant travel. We had bassinet seat alloted. Today we got email flight model is changed and alloted random seat. Now to get basinett they asked us to cough up 210$ again. As we have infant, we end up paying. They say no bassinet seat is free. Dodgy airlines

A booking was made but a mistake was made so I cancelled the booking within 20mins. Promised the refund in 5 to 7 working days. Nearly 5wks later and still no refund despite calling them constantly. Refused to put me through to a supervisor and generally very unhelpful. In the end I raised a dispute with my bank who refunded me the full amount. They will now Contact Malaysia airlines for reimbursement. Very poor service

This company is a complete disappointment. It’s the worst company I have ever seen in my life. Despite paying for my flight months ago, they still haven’t issued my ticket. I’ve made hundreds of phone calls, spent thousands of minutes, and had many arguments. Still, no result. I will file complaints with the criminal court for fraud and also take legal action through the consumer court.

The airline and flights to and from bali were very good, on return we upgraded to business class, on arrival to Heathrow I left a tablet on plane, after emailing various addresses, a phone call which had no English speaking persons on line and comments of Facebook I've still had no response whatsoever, very disappointing after spending money on the upgrade to business class, let's down all the good work on the flights themselves.

I bought a business class ticket for a flatbed seat on A330 on a 6h flight and got assigned a recliner seat ini a B737 on the ground that the airline reserves the right to change the aircraft equipment at will, when it's now obvious that they offer A330 until a few weeks prior to flying and when they find out that the plane is less than full, they switch to a smaller aircraft and you've just been had!!

Missed Flight Due to Malaysia Airlines’ Misinformation – No Accountability, No Support I had a terrible experience with Malaysia Airlines that resulted in significant financial and emotional stress. I missed my flight from Paris to Melbourne (MH21, 30 May 2025) because the airline sent incorrect gate information via SMS and email. I arrived at the gate they instructed—only to find out the flight had departed from a different gate. Despite arriving early, I missed the flight due to their mistake. There was no Malaysia Airlines helpdesk or representative at Charles de Gaulle Airport, and no physical office in Melbourne either. You're left completely stranded when something goes wrong—no local contact, no human help. I tried calling their customer service multiple times. The calls were routed to Malaysia, where the quality was extremely poor, and the agents were difficult to understand due to heavy accents and unclear communication. They were unprofessional, unhelpful, and gave no solutions—just vague apologies and no action. I ended up spending over AUD $2,000 on a last-minute flight, hotel stays, and other expenses just to get home. And so far, the airline has done nothing to address the issue or offer compensation. Malaysia Airlines clearly lacks the infrastructure, accountability, and customer service standards that travellers expect—especially during emergencies. I would strongly recommend avoiding them, particularly for international travel where support is crucial. If they make a mistake, you’ll pay the price—not them.