MalaysiaairlinesReviews of malaysiaairlines.com

Service client déplorable Quatre mois après avoir eu mon vol pour KL annulé et décalé plus de 24h plus tard, je n'ai toujours pas eu de réponse de la part de cette compagnie qui me doit une indemnisation de 600 €. J'ai pourtant fait la demande dès le lendemain et n'ai cessé de relancer par téléphone (difficile de les joindre autrement) en vain. Je trouve ça hallucinant que la compagnie ignore les clients et fait tout pour les décourager à obtenir ce à quoi ils ont pourtant droit. Je déconseille vivement cette compagnie.

Charged for seats i booked with extra legroom. They did not record the seats but took my payment. Failed to refund money after several calls and documentation. Help line promised several times to get back to me, but never did. Hard to understand. I am a regular customer, but I am fed up to the point that I will leave my airpoints unused and stop using the airline. This just one example of problems with the airline and help line.

I recently flew with Malaysia Airlines from Kuala Lumpur to Sydney, and overall, it was an okay experience. The cabin crew were genuinely friendly and professional — they greeted everyone with a smile and made me feel comfortable throughout the flight. The food was decent, and I really liked the satay appetizer they served. However, the flight was delayed for almost two hours with very little explanation, which was a bit frustrating. The plane also felt a little old compared to other airlines I’ve flown with. Still, the warmth of the staff made the journey pleasant enough.

My gripe is with Malaysia Airlines Enrich frequent flyer program. I must warn all members of Enrich that it can take months for miles to be credited to your account. Furthermore the contact centre is extremely badly trained so that you will get different advice from different personnel. Overall standard of service is probably the worst amongst all airlines.

✈️ My Experience with Malaysia Airlines – Damaged Stroller & Unfair Response I had a very disappointing experience with Malaysia Airlines. On my recent flight from Kuala Lumpur to Doha, I handed over my child’s stroller in perfect condition directly to the cabin crew at the aircraft door, as instructed by their staff. They assured me it would be safely delivered upon arrival. However, when I received it in Doha, the stroller was broken, with the plastic base completely damaged. This clearly happened during handling by the airline’s ground team. What shocked me most was their response — they tried to hide behind a “Limited Release Tag” excuse, even though the stroller was not checked in as normal baggage but handed to their crew personally. I’ve already filed a formal complaint with the Civil Aviation Authority of Malaysia (CAAM), because this is unacceptable. Families trust airlines to handle children’s equipment responsibly. Malaysia Airlines’ handling and response were both disappointing and unprofessional. I hope my review helps other parents be more cautious and encourages the airline to take proper responsibility next time. #MalaysiaAirlines #CustomerRights #airtravel

Lovely airline - free wifi on my 2 hour and 14 hour flight and had a great experience overall

I am very disappointed with my recent experience with Malaysia Airlines. I purchased my tickets in August and made a simple request to have seats linked. Two months later, the issue is still unresolved. The communication has been extremely poor — emails are delayed and unhelpful, and when I called to follow up, the staff were rude and dismissive. For such a straightforward request, the lack of efficiency and professionalism is unacceptable, especially from a major international airline. I expected much better service and accountability. Unfortunately, this experience has left me frustrated and questioning whether Malaysia Airlines values its customers at all.

Ville give MINUS hvis det var muligt. Vi er 6 personer der har brugt over 33.000 på flybilletter igennem KLM(alle de andre fly er der styr på, men dette igennem malaysia airlines er umuligt). Og vi kan ikke få lov til at vælge sæder så vi kan sidde med vores 2 små drenge på 4 og 5 år, på det første fly hjemad fordi det er igennem Malaysia Airlines KLM har booket. Vi har haft skrevet og ringet til begge flyselskaber, men bliver bare sendt frem og tilbage. INGEN af selskaberne vil hjælpe os. Og det er trods alt ret vigtigt at komme til at sidde med sit barn på en flyrejse??? Det burde ikke være lovligt for nogen selskaber at sælge pladser på et fly hos et andet selskab, hvis de ikke vil sørge for at man har et sæde i flyet. Om man skal betale ekstra er såmænd ligegyldigt, men man kan ikke bare sælge noget og så kun levere 50% af det køberen har betalt for. Vi har fået besked på at vi kan vælge sæde når vi tjekker ind i lufthavnen på vej hjem, og håbe på at der er pladser til os(svare fra malaysia airlines)??? Det er under AL KRITIK. Så nu skal vores ferie være stressende og med bekymringer for hvordan vores rejse hjem nu bliver. så TAK FOR AT SMADRE VORES DYRE FERIE MED DENNE IKKE EKSISTERENDE KUNDESERVICE!! KOMMER ALDRIG TIL AT BESTILLE FLYREJSER MED JER IGEN!