MalaysiaairlinesReviews of malaysiaairlines.com

I purchased 2 tickets from Manila to Kuala Lumpur on Malaysia Airlines on 24 May 2025. This was to coincide with my arrival in Manila on Gulf Air, and selected a flight that provided me ample time to connect between flights. Only 4 days later, Malaysia Airlines emailed me a notification that they had cancelled the flight and had rebooked me on a flight over 2 hours earlier providing me only 1 hour 20 minutes to connect between flights. They provided me 3 choices – full refund, accept the flight, or reschedule the flight. I contacted Malaysia Airlines to ascertain if that was sufficient time to connect between the flights and was advised only 1 hour was required. On that basis, I accepted the change. What they did not bother to tell me was that Gulf Air arrives in terminal 3 and Malaysia Airlines departs from terminal 1 in Manila. I consulted with a friend who knows Manila airport well who advised me there was 0% chance of him making the connection as there is no inter terminal transfer within the security area of the airport. Making the terminal transfer requires you to go through customs and immigration in terminal 3, then take an inter-terminal shuttle that operates every 30 minutes to terminal 1 through heavy Manila traffic, then pass through immigration again at terminal 1. He advised that a minimum of 3 hours was required. I then went online and found the same information. Minimum 3-4 hours is required. The basis on which I accepted the change was based on false information provided by Malaysia Airlines. Even though they had clearly provided me false information, after contacting Malaysia Airlines multiple times, I was told each time that he had accepted the change, and a refund or further change would incur full penalties. They offered me approximately $60 in refund on $400 worth of tickets, or would charge me approximately $160 to change to a flight the following day without offering any accommodation in Manila, ignoring the fact that their flight cancellation was what instigated this disruption to begin with. As I found out subsequently, Malaysia Airlines is renowned for cancelling flights when their passenger loads are not high enough. Buyer beware - do not fly Malaysia Airlines.

It's more than 8 months that we have been waiting for a refund based on my medical condition! Every time I call your Support team, same answer is" we will call you back in 7 days" or "please call us back in 7 days"... is it a joke??

I have travel a lot and done a few flights with Malaysia airlines. Generally their service is pretty good and planes good. Problem is their customer service is shocking if there is a a problem. I had an issue with seat allocation (they chnaged planes and moved my upgraded seat and I wanted to move it back - my original seat was available so shoulkd be easy) and phoned their customer services. Nice lady but after an hour unable to do anything at all and said I needed to email them, so I did. Day 1 - I received an acknowledgement of my email Day 3 - I received an email to say my email had been received Day 6 - I received an email to say it was under investigation Day 11 - received an email saying they appreciated my patience Day 16 - apology as they were waiting for further input for the query from other MA departments Day 26 - They canceled our seats which was the one thing I didnt want them to do. There were further problems with this trip so I wanted to send an email to advise MA that their customer services was awful and they needed to sort this out. So I contacted their customer services to see where I could complain about them. After almost an hour on the phone the nice woman said she would call me back shortly. I never heard from her again so I emailed their customer services to ask where I could get aan email to complain to about their customer services: Day 1 - I received an acknowledgement of my email Day 6 - I received an email to provide more information on why I wanted to complain which I responded to. Day 6 - I received an email to say my email had been received Day 11 - I received an email to say it was under investigation Day 16 - received an email saying they appreciated my patience Day 21 - apology as they were waiting for further input for the query from other MA departments That was 26 days ago. I have chased them twice and received a preformatted email reply saying 'We are sorry that you have still not received a resolution to your feedback. We are unfortunately still waiting for some final reports on the incident from the departments/units involved.’ There is no way to get any customer service out of Malaysia Airlines Customer service so if you do have a problem you are in real trouble. As I said the flights and planes are fine but you dont need this sort of problems when you are on holiday where things fall apart and they wont/cant do anything. Does anyone know how to notify someone senior in MA so that they can fix this problem as I wont be flying with them again.

Delayed and cancelled flights ruined our Borneo trip. Flight from Kuching to Mulu, late taking off. On getting to Mulu, an airport that seems to have very few landing aids like ILS, the weather was too bad to land. we circled for 30 bumpy flyig minutes before diverting to Kota kinabalu, we deplaned and waited in airport lounge not knowing what was happening. Transpired plane was refuelled and we et off for Mulu again. Same thing weather too bad to land (you would have thought the airline would have known this before departure!) we again circled in very bumpy flying conditions for around 30 minutes before we were diverted to Miri airport and abandoned there We were asked to check in for a morning flight to Mulu, which turned out to be in the afternoon. I asked about overnight hotel accommodation, food or transport only to be told that Malaysia airline don't have to provide anything as its weather related. So we were left to fend for ourselves at an unknown destination. We booked a hotel, transport and got food. Could not claim on travel insurance as the cost was less than our insurance excess. We set off at around 9am from Kuching and got to a hotel at around 6pm, a long day with no help and even food from Malaysia airlines!!! Malaysia airlines kept issuing tickets for these flights that were forced by weather as if to indicate changes to our booking were natural. So we could not complain. Our next calamitous Malaysia airlines trip was on our return to Malaysia to catch international flights from Kuala Lumpur. Our flight was cancelled from Kota Kinabalu to Kuala Lumpur at 04:30am by text. Emails were sent but not received until early the next morning. Flight 15:00 from Kota Kinabalu arriving Kuala Lumpur at 17:40 was effectively cancelled and we were booked on the 21:15 flight from Kota Kinabalu to Kuala Lumpur the arrival time missed our international connection at 21:30. What is so annoying is that Malaysia airlines said our flight had been rescheduled for this 21:15 flight. Not true the 15:00 was cancelled and we were put on the already scheduled 21:15 flight. Malaysia airlines just amalgamated these two flight and pretended our original flight times had been changed. Liars. This flight cancellation cost us rebooking fees for our international flights, transport to and from the airport additional meal and an extra night hotel accommodation which cost us around €1100. Were Malaysia airlines bothered, NO. are you covered by any passenger rights like the EU flights NO so they can do what they want knowing they don't have to pay out compensation. AIR HELP stated: No passenger rights apply to your flights We’ve gone through the details of your disrupted flights and determined that it doesn’t fall under any passenger rights. This means we have no ground to request compensation for your flights

Bad Customer Service 1.) they don't have any live chat in their website 2.) finally, I reached Messenger on FB and get some reply. However, every single message takes 30 mins to reply. I spent more than a hour but still didn't get my answer 3.) I booked a code share flight via Qatar Airways. Qatar Airways asks me to select the seat from MH website but MH ask me to check in on Qatar Website. The booking reference doesn't work on MH website. This is a loophole.

I made the mistake of upgrading a flight. To get the upgrade, we had to fly to a second airport to be told no upgrade was available. After 2 hours of 2 overs 60's running between terminals, we got the upgrade. Malaysia offered a partial refund and then ghosted us. The whole flight experience was poor and health and safety was spectacularly lacking.

This is my first bad review ever I have never written a bad review for anyone because my review can hurt someone's business. I am doing it for Malaysia Airlines. It's the worst customer service I have ever experienced. Even right now, I am on a call with them. They put you on hold for hours and hours. The staff is so untrained, don't know anything. You ask one question and they put you on hold for at least 15 minutes. I am talking to the 5th agent right now, and since the morning, all four other 4 agents promised to give a call back, and I never received any call from anyone. Guess what, all 5 agents told me a different cancellation fee of the same ticket. It's laughable. And one agent once told me $400 for cancellation and then after 15 minutes $600 in the same call. Pathetic. I would never travel with Malaysia Airlines!

Terrible Experience Still No Compensation for 6+ Hour Delay (Malaysia Airlines) I experienced a major delay of over 6 hours on a Malaysia Airlines flight (MH022) from Kuala Lumpur to Paris. The flight was scheduled to depart on May 12 at 23:40 and finally took off at 04:55 the next day. Despite the inconvenience, no real assistance was provided: no accommodation, no proper communication, just a basic meal voucher that's it. What’s worse: I am entitled to €600 compensation under EU Regulation EC 261/2004, since the flight landed in the EU with a delay of more than 3 hours and Malaysia Airlines is the operating carrier. But instead of processing the claim, they redirected me to the ticket seller (BudgetAir), who has also been completely unresponsive. Malaysia Airlines can’t deny responsibility under international and European law. It’s unacceptable for a so-called “international airline” to ignore passengers’ rights and push the blame onto others. Shameful customer service and a complete lack of accountability. Avoid if you expect basic professionalism or legal compliance.