MalaysiaairlinesReviews of malaysiaairlines.com

Really poor customer service experience. It took them 30 minutes to update my phone number to a new number as they recently activated MFA without any option to reset the number. When I wanted to update to a Singapore number, they say its an invalid number. THe system is really poor....

I’ve been trying to find where I can leave a bad review. I have to write one — I’m still not done being angry! Msia Airline was absolutely outrageous!
Because the boarding line was ridiculously long, we chose to board last. Only after getting on the plane did we realize we were seated in the first row—three seats, with a stewardess occupying the innermost one. And guess what? Our overhead bin was already completely taken, even though the stewardess’s own overhead space had been left EMPTY for other passengers to use.
Why on earth was OUR designated space taken by someone else?! Then the cabin crew had the nerve to tell us that our luggage had to be checked in because the flight was about to take off. Seriously? We each had only ONE proper carry-on plus a small bag that could fit under the seat. We followed every rule. I clearly told them that passengers should have priority to use the overhead bins according to their seat numbers, and only leftover space should be given to others.
Instead, they turned around and blamed US for boarding last.
They had absolutely ZERO intention to help—none whatsoever! Tell me, why did we pay for such an expensive ticket? If this is how they operate, why don’t they force the people carrying extra luggage to check in THEIR bags instead of punishing those who followed the rules? **This happened on 28 Mar 2024.

MAS have enriched loyalty club which is supposed to enrich your MAS customer experience but instead it is there to frustrate and stress you. I just made a simple voucher redemption and it is more than 6 months and it is still not showing up but the flying points are immediately deducted . Went to their support centre for the last 6 mths and all they keep doing is to ask your to send screen shots . So if you are thinking of redeeming any of your points, you can kiss them goodbye.

Personale maleducato, irrispettoso, incompetente e senza voglia di lavorare. Al check in ad Auckland siamo stati trattati con superficialità e arroganza per aver chiesto di voler imbarcare 2 bagagli in più ci è stato risposto che non era possibile e avremmo dovuto pagare a kg, nemmeno in macelleria, poi alla fine ho capito il motivo, 900$NZ(500€)!!!!!! Ecco spiegato, 900$NZ per i kg dei due bagagli in più (13kg)!!!!!! Prima del volo avevo acquistato dei posti a sedere preferenziali, pagando all'incirca 200€, arrivati al gate ci siamo ritrovati sul biglietto aereo due posti a sedere completamente opposti nonostante tramite email avessimo le ricevute e le mail di conferma dell'acquisto dei posti scelti da noi. Esposto il problema alle hostess e allo steward di bordo ci hanno sbuffato in faccia e se ne sono andati, ho dovuto chiedere la cortesia ad una passeggera a spostarsi per far sedere mia moglie vicino a me. Compagnia aerea disorganizzata e che ha solo un obiettivo farti pagare il più possibile!!!!! Statene alla larga.

Bonjour, Je souhaite vous faire part de ma très mauvaise expérience lors de mon voyage avec Malaysia Airlines. Nous avions réservé un itinéraire Hô Chi Minh – Paris avec une correspondance à Kuala Lumpur. Malheureusement, le premier vol a subi un retard de 2 heures. À notre arrivée à la porte d’embarquement pour la correspondance, nous avons découvert que la compagnie avait annulé nos billets sans nous prévenir. Après une longue attente dans l’aéroport, les agents nous ont informées que nous devions passer la nuit à Kuala Lumpur et prendre un vol le lendemain, avec un trajet rallongé via Londres, au lieu d’un vol direct vers Paris. Nous avons pourtant constaté qu’il restait des places sur des vols directs le soir même, mais nos nouvelles cartes d’embarquement nous ont tout de même été remises pour le lendemain. On nous a alors annoncé une prise en charge dans un hôtel 4 étoiles. Or, une fois arrivées sur place (non sans difficulté), l’hôtel était complet. Nous avons finalement obtenu une chambre dans un Holiday Inn, à 20 minutes de l’aéroport, vers 4h du matin, pour un départ à 6h. Pour couronner le tout, après le stress du transit supplémentaire par Londres, nous avons découvert à notre arrivée à Paris que nos bagages n’avaient pas suivi. À ce jour, trois jours plus tard, il n’y a toujours aucune trace de l’un de nos bagages. En résumé, nous sommes arrivées à Paris avec 15 heures de retard, sans nos bagages, et avons subi de nombreuses complications et un réel stress tout au long de ce trajet.

Very disappointed with Malaysia Airlines. Today I witnessed a student being forced to throw away his personal items at Melbourne Airport because his hand luggage was only 240 grams over the limit. The staff were rude, unhelpful, and showed no understanding at all. This kind of behaviour is completely unnecessary and humiliating. I have had bad experiences with Malaysia Airlines myself in the past, and clearly nothing has improved. Many other passengers online also mention rude staff, lost luggage, and poor customer service. For the price people pay, this level of treatment is unacceptable. I have stopped flying with Malaysia Airlines and I strongly recommend others think twice before booking. This airline needs serious improvement

Very poor and bad service. I booked the wheelchair service for my grandmother for a trip alone from Melbourne to Cambodia with this Malaysia airline. I have booked wheelchair service for my grandmother as she can’t walk long distance, also she doesn’t know English as well. I called them to confirm before departure date to make sure that the wheelchair t been booked for her and they said YES it’s booked. When we arrived in Melbourne airport, there was no wheelchair service provided to my grandmother and I asked them to make sure to have wheelchair service to pick her up at Kuala Lumpur airport gate for transferring to the connecting flight and when she arrived at Kuala Lumpur airport, again no one picked her up at the gate for the transferring, one staff keep pushed to another one, another one keep pushed to another which caused her to missed the connecting flight from Kuala Lumpur to Cambodia. This is the first time ever happened to my grandmother with this very bad experience as there was never happen to her with any other airline before. My grandmother cried in tears alone at Kuala Lumpur airport. I wouldn’t recommend this Malaysia airline if anyone need to book a solo flight for your elder who need wheelchair assistance.

Nothing is as bad as when you have to cancel a flight and go through the refund process. I have nothing else to say about this airline in this particular. Make sure, for any reason you don't have to cancel any tickets due to your own personal circumstances or if the airline reschedule, cancel or reroute flights and you are given an option to cancel and get full refund. Malaysia Airlines, despite giving you the support over the countless years and being the highest frequent flyer tier, your process of refund is truly a shamble, staffed by people who sends me around in circles with no valid feedback, other than the word escalation. To be fair, this is not the first incident, but countless similar unaccountability when it comes to refund. Your ONEWORLD competitors British Airways and Cathay Pacific issue refunds in 4 calendar days, not working days.