MalaysiaairlinesReviews of malaysiaairlines.com

I had an extremely disappointing and distressing experience with Malaysia Airlines that exposed serious flaws in their staff training, systems, and customer handling. At Melbourne Airport, my family and I (including young children) were removed from the check-in queue and told we could not travel unless we produced printed copies of valid Indian e-visas. When questioned, the staff member admitted this requirement was “not written anywhere” and claimed it was an Indian government rule. A senior staff member later intervened and questioned her handling, indicating she had not followed proper procedures. To avoid missing our flight, I was forced to leave my family behind and pay out of pocket to get documents printed, something that ultimately proved unnecessary. What makes this worse is that I flew the same route with Malaysia Airlines again on 7 December, before the date they later claimed the rule changed, and no printed visa was required at all. Digital copies were accepted without issue. This directly contradicts their official explanation. Customer support afterward was equally poor: Online chat was dismissive and incoherent Refused to provide my own chat transcript Complaints were handled diplomatically but evasively Resolution offered was 5,000 Enrich points (worth roughly $25–$30), which is tokenistic at best This experience reflects systemic inconsistency, misinformation, and lack of accountability, not a one-off error. I have escalated the matter to aviation regulators. I strongly advise passengers to be cautious and not assume Malaysia Airlines’ staff or advice is consistent or reliable.

Changed flight times by 2 hours, they somehow managed to loose my luggage from a trip from kota kinabalu to bangkok. Im now in a foreign country without change of clothing, essential toiletries or my much needed medication for health. Not a very good way to treat a customer who had booked business class. Deeply disappointed with my journey with malaysian airlines on 02/01/2026 and unless this can be swiftly rectified I will no longer be flying with this airline ever again if there is an option. An apology is due, likely is some kind of compensation as well as my luggage that has done a disappearing act ideally delivered to me in a timely manner. Without my medication I will likely be needing a hospital visit for which you shall be invoiced accordingly.

I had a great very helpful customer service experience with Mr Anith regarding my flight booking on the 31st December 2025. He was patient and very kind throughout the whole time. Thank you and keep up your goid work. Wishing you a very happy new year.

modern clean planes,friendly, smiling,relaxed,well groomed flight attendants, polite,competent & fast service, great food & plentiful alcoholic and non alcoholic drinks, calm professional onboard atmosphere gives a feeling of being safe and taken care of! my go to airline LHR-KUL

Do not fly with Malaysia airlines! I am extremely extremely extremely disappointed with their careless mistakes, the LYING staff and the complete lack of customer service. My luggage has been carelessly delayed and at every point along the way the staff have been unhelpful, or straight up LIED to me. Firstly, they gave me the incorrect baggage tag at Sydney Airport - they gave me someone else’s name who was going to Chennai, not even the same destination at me. When I went to speak to them about the baggage tag they said i don’t need the correct one and refused to give me the correct baggage tag. That was mistake ONE. Then I transitted in KL - I checked TWICE about my bags being put through to my final destination. I checked at Sydney airport when I checked in. Then I confirmed at the transit desk in KL that my bags would be transferred to my next flight. They said yes. I arrive in Kolkata - NO BAG. The customer service team there said that it was never put on the flight. I fill out a report. Since then, I have recieved NO UPDATES. The Malaysia airline staff in Kolkata don’t even pick up the phone half the time. They keep telling me my bag is delayed because of restrictions in KL and there’s nothing they can do, they can’t call KL or anything. They say my bag will come on the next flight and it does not come and they don’t even call me to update me. I contacted Malaysia airlines office in KL - they didn’t pick up any of the phones, so I sent my family in KL to go speak to them, and they said they need the Kolkata staff to call and request that the bag come. WHICH THE KOLKATA STAFF REFUSE TO DO. I have no way of getting my bag. I’ve asked for financial compensation so I can buy some basic clothes (underwear) and toileteties as I have very little in my carryon. The staff tell me to email for compensation - there’s no response to my email and no one to call. I will never fly Malaysia Airlines again - you shouldn’t either if you want basic customer service.

Nightmare travel experience with @MalaysiaAirlines! 😡 On Sep 10th, I was unfairly denied boarding on flight MH0002 from KUL to the UK. MAS gave THREE different, contradictory reasons: Agent cancelled the ticket (False) Didn't show up on time (False) Singapore office cancelled it (No Idea) Forced to stay overnight, my friend and I had to buy expensive last-minute tickets on another airline the next day. It’s been 3 months and zero resolution or explanation from the airline. Totally unacceptable customer service and a breach of consumer rights.

Malaysia airline service is shockingly disappointing. All the overhead cabins were taken and when I ask the staff to help me. She did not helped me at all. I followed the rule which is one hand carry bag per passenger. I was left alone helpless where to accommodate my hand carry bag. I will never ever fly with the Malaysia Airline again.

I booked 2 flights London Heathrow to Perth. I needed to change the dates and had to cancel my tickets OR change the tickets within 24 hrs. Just over 12 hrs. Even tho I had paid an extra £15 per ticket for more flexibile flight they charged me £200 cancellation fee PER TICKET to cancel. It was cheaper to cancel the ticket than change the dates to a less busy time. Most other airlines allow free cancellation within 24 hrs but not Malaysia Airlines.