Malaysiaairlines is listed under Airlines & Air Travel.
Malaysiaairlines (malaysiaairlines.com) has 510 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
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Andrew R.
Just had four flights in three weeks. Staff are friendly but the inflight experience is terrible. Had two monitors that didn’t work well and my new luggage came back trashed. Tried to reach out via their chat and have waited twice for two hours with no response. Their online form link does not work. Will be going to the ombudsman. Not a great customer or user experience. And wifi does not work.
Shailesh D.
Extremely poor service from online check in to reach final destination. Firstly I have booked tickets for me and my wife under same booking reference but we were automatically given seats separately both times, we couldn't change seats. Huge disappointment while check in baggage as crew members harrased us. They asked us to replace cabin bag as it was little big, when we requested to check in instead carry to the cabin, they refused. Also experienced poor service in flight, no entertainment facilities in flight from malasia to Mumbai. Flight looks quite old. Only 2 toilets for 300 customers leading que during whole time. I was hearing so many negative feedbacks for last 3 years that I have experienced this year. I won't fly with malasian air in future. Service was fantastic 3 years ago but it's way below your expectations in 2025-26
Kavneeta G.
If I could give Malaysia airlines a zero I would. They are so horrible, I paid $60 for my flight from Phuket to Bali and when I got to the airport because my luggage was 5LBs overweight, they charged me an extra $300 US dollar saying that it’s the correct price. Total scammers don’t ever fly Malaysia airlines save yourself the hassle and scamming.
Mick S.
Malaysia Airlines (MA)cancelled a flight and because I booked with GoToGate (GTG)on Flexi tickets I thought it'd be easy to change my plans, I wasn't allowed to cancel with GTG another flight as this had messed up my plansflight but had to contact MA direct, Mavis passed me through twice to a Human (apparently) that never answered after 45 mins and two hours , I have 6 flights now 5 thanks to them and only need to amend two of them but cannot get hold of anyone so I am just going to re-book and never use MA again if there's an alternative, be warned if you book either through them or a travel agent you can't seem to make a change. Even if you have paid for it
Pbeeson
Cant transfer Enrich air miles from Malaysia Airways to British Airways. Despite them both seemingly being in the One World Alliance! I feel cheated. And certainly not Enriched… I don’t Think I will be flying with Malaysia Airways again.
Jo L.
Rude staff on outbound journey LHR to KLIA. Airport a bun fight from KLIA to Perth, so many queues, pushing and shoving, staff rude and unhelpful. Melbourne to KLIA absolute carnage no defined queue people pushing in, airport staff unhelpful. Seems to be a common theme here. Slightly redeemed themselves from KLIA to LHR but considering they are so many other airlines doing the same route doubtful I shall fly with them again.
Briana M.
I used malaysiaairlines.com to search and book my flight, and the whole process was very convenient. The website layout is clean and easy to understand, making it simple to choose flights that fit my schedule. As a traveler from Malaysia, I appreciate the clear fare details and smooth checkout experience.
Davide P.
Miglior compagnia low cost mai presa in 10 anni.
