MalaysiaairlinesReviews of malaysiaairlines.com

Dear Sir/Madam, I am writing to formally lodge a complaint regarding an extremely distressing and unacceptable experience I had while travelling with Malaysia Airlines on 25 January, on my journey from Osaka (KIX) to Bangalore, under PNR DKU8YE. Issue 1: Failure of Online Excess Baggage Payment System Prior to my flight, I attempted multiple times to purchase excess baggage (28 kg) through your official website. Despite repeated attempts, the payment consistently failed. This occurred even though I used the same card that was used to purchase the flight ticket and throughout my 8-day trip in Japan without any issues. This clearly indicates a server or system failure on Malaysia Airlines’ end, leaving me with no option but to address the matter at the airport check-in counter. Issue 2: Unreasonable and Inflated Charges at Check-in At the check-in counter in Osaka, I was presented with a bill of USD 952 for 28 kg of excess baggage. This amount is shockingly excessive and completely inconsistent with the price displayed on your website, where 30 kg of excess baggage was available for approximately JPY 60,000 during web check-in. When I raised this discrepancy, I was not provided with any reasonable explanation. Issue 3: Unprofessional and Abusive Staff Behaviour When I expressed my inability to pay such an unreasonable amount, the staff member consulted her supervisor. The supervisor’s response was deeply humiliating and unacceptable — I was bluntly told to “throw the baggage if you cannot afford to pay.” This statement reflects a complete lack of empathy, professionalism, and customer service standards expected from an international airline. Issue 4: Misrepresentation About Flight Availability As an alternative, I requested to purchase an additional ticket to accommodate my baggage. I was explicitly told by the check-in staff that the flight was fully booked and advised not to book another ticket. However, at that very moment, two tickets were available for purchase on Malaysia Airlines’ official website for approximately INR 63,000. This was a clear misrepresentation of facts, seemingly intended to coerce me into paying the exorbitant excess baggage charge of USD 952. Left with no viable alternative and under extreme pressure, I was forced to pay the amount. Issue 5: Damaged Baggage Upon Arrival Despite paying such an excessive fee, upon arrival in Bangalore, my baggage was delivered in damaged condition. The trolley was brand new, purchased in Osaka, cream-coloured, and wrapped in protective plastic at the time of check-in. On arrival, the plastic cover was missing and the trolley had visible scratches and marks all over it. Summary of Complaints: Failure of Malaysia Airlines’ online payment system Exorbitant and inconsistent excess baggage charges Rude, abusive, and unprofessional staff behaviour False information provided regarding seat availability Damage to baggage despite premium charges This entire experience caused immense mental stress, financial loss, and inconvenience. It has severely impacted my trust in Malaysia Airlines, and I am deeply disappointed with the way this situation was handled. I request: A full investigation into this incident A refund or compensation for the unjustified excess baggage charges Compensation for damaged baggage Appropriate disciplinary action against the staff involved Please treat this matter with urgency. I expect a written response outlining the corrective actions taken. Sincerely, Pavan Chopra PNR: DKU8YE Date of Travel: 25 January Route: Osaka (KIX) – Bangalore

My flight was cancelled on the 4th November and after following their protocol of submitting a complaint 3 times I still have had zero response and no compensation.

To the Management of Malaysia Airlines, I am writing this with a heavy heart and a great deal of distress following my experience on flight MH0149 from Kuala Lumpur to Melbourne on February 2nd(tall brown gentleman). As a loyal traveler who booked these tickets 5 months in advance, I expected a standard of service and basic human decency that was unfortunately absent. 1. Inflexible and Dishonest Seating Management Despite traveling as a family with a 9-year-old child, we were seated apart. When I approached a male flight attendant (Sequence 0242, Seat 38H group 3) to request a reassignment so we could co-parent during the flight, I was told the flight was at "full capacity." • The Discrepancy: The flight was approximately 80% full. • The Conduct: Not only did he provide false information, but his "professional" solution was for me to ask other passengers to swap seats myself. When I pressed for a more formal solution, he responded in a loud, mocking tone, dismissing the need for a family to sit together because my wife was "only" three rows away. 2. Targeted Inconvenience Most upsettingly, while an empty row existed next to us, the staff member appeared to intentionally move two other passengers into those seats shortly after my request, seemingly to ensure we could not utilize the space to sit together. This felt less like a policy and more like a personal slight. 3. Substandard Catering and Staff Conduct • Food Quality: The meal service was significantly below international standards. The portion sizes and quality were unacceptable; even for a traveler with a very versatile palate, the food was nearly inedible. • Immigration Form Distribution: A female staff member distributing Australian arrival cards was unnecessarily aggressive, shouting at passengers who had simple questions. Summary of Sentiment Malaysia is a country known for its warmth and hospitality, but this crew represented the exact opposite. To be insulted and lied to while trying to care for my child is a level of service I cannot overlook. I am deeply saddened that what should have been a routine flight turned into a memory of being belittled by your staff. I look forward to your explanation regarding the conduct of the crew on this flight and how you intend to rectify this experience. Flight Details for Investigation: • Route: KUL to MEL • Date: 02 Feb 2026 • Departure: 22:30 • Seat/Seq: 38H / group 3/SEQ 0242

I have been booking Malaysian Airlines flight for a long time but then this time, I double checked the date and time but when I bought the ticket, the ticket that was sent to me was of one day earlier. I called the customer service multiple times, every caller had different rates to cancel the fee, they would not honour what they had promised me. They didn't even cancel my flight first time because of which I called again only to find that the previous officer didn't even cancel my flight. The new officer didn't honour the terms and conditions written in their own website and I had to pay more than what was written just to cancel the flight. Never again.

I've fled with them multiple times and had good experience. Flights departed on time. The meals on board are tasty. Usually tickets have 20-30kg luggage included, so no need to pay extra

They change the hour of flight, without any compensation.

SEAT SELECTION// GTS05427-12/2025/NC [ thread::1SQ1WZ6zKUqLOojX6urUNSo:: ] Sent a complaint in Nov 2022. Got an email from them in Dec 2025 (3 years lster) that they are taking an interest in my complaint from Nov 2022. In Jan 2026 they they write that they are not able to access any information from Nov 2022 so not able to investigate. When i got upset why they contacted me after 3 years.....Nicole from the Customer Relations Department said she regrets the delay but can not be held responsible as she is from a Team "seperate" from the Customer Relations Department.....(Yes it didn't make any sense to me either). Do not use this airlines.....as no good service.....and I am a Bumi-Malaysian Citizen saying that.

The Worst airlines ever had for 20years . Avoid this Airlines at all cost. Staff don't have any knowledge at all. Theirs one ignorance staff no any respect at all.