MalaysiaairlinesReviews of malaysiaairlines.com

Im the first to complain, but I wanted to highlight how good the customer support was when MH damaged our luggage on a SIN-KUL flight. Upon gathering all the documentation needed (as with any airline), we were promptly refunded about $110 for our $250 luggage (that was 5 years old, so I guess that’s somehow fair). Prompt answers (as prompt as an airline can be)

I chose Malaysia Airlines’ Economy Flexi fare specifically because it was marketed as fully refundable. Today, when I tried to cancel my ticket three months in advance, I was hit with a RM500 “cancellation fee”. This is a policy I have never encountered before on Flexi fares. When exactly did MAS decide that “fully refundable” no longer means fully refundable? It gets worse. I also attempted to cancel a Business Class ticket. Historically, Business Class cancellations came with no refund or cancellation fees. I am now being charged AUD600 to cancel. That is not a minor administrative fee — it is a penalty. The entire purpose of paying more for Flexi and Business Class is flexibility. If that flexibility has quietly been stripped away, then these fare categories are misleading at best. I have been a MAS Gold member for years and have remained loyal through multiple service declines. This experience is the final straw. I will no longer fly with Malaysia Airlines, nor will I recommend it to anyone. Loyalty should be rewarded, not exploited through silent policy changes and fine print. Flexibility that disappears when you need it is not flexibility at all.

1.I flew to Australia and back on MAS -Jan 16 to Feb4. There were 4 legs to my journey and on 3 of them I had meals missed. the Stewardess would take my order and then promptly forget to serve it! They also didnt seem to follow the customary disciplined way of going through the seats for serving 2. ENRICH which I signed up to is now simply not responding to my log in, so I CANNOTupload my points claim and before long ti may be too late to do so. I log in succesfully-it demands to sned me a 1 time passocde which just never arrives. Ive contacted Enrich via the web but have had no reply MANA ADA SYSTEM (translated means where is the system) was the tease many years ago about MAS--but this still seems to hold

Hello I filed complaint on there website with no response . I upgraded to business class from Maldives I had juice spilt accidentally by there cabin crew sat in soaked clothes all the way to Bangkok was told there was no extra clothes for me . On top of that my bags didn’t make it to Bangkok they got left behind in Malaysia with my important medicine . I will never fly with them again

Bad service and rude crew members. Sent a complaint message to customer service, no response as crew members did not answer my questions. No responsibility at all.

Estafa. Falta de profesionalidad. Cancelan vuelo, de un viaje de un mes y nos dejan sin opciones y ahora nos ha tocado buscar opciones y poner dinero para otro vuelo, porque Rumbo dice que ellos no devuelven dinero, pasan los días y no hace las gestiones para devolver el dinero. No contratéis en esta empresa que os quedáis sin viaje.

Worst long haul flight I’ve experienced. KTI > KUL and changing KUL > LHR. On way out to KTI one of our bags was lost (found a day later fortunately). On way back flight delayed by 4 hours due to technical fault, missed connection and put on the morning flight but would only provide a hotel outside of the airport, thus meaning we had to clear passport control with no way to expedite and were ferried there by bus arriving eventually at 02:30. Had to then wake at 05:30 to be transferred back to the airport via minibus for 06:00. My partner and daughter are vegetarian with no way on check in / booking to specify a dietary requirement. Offer 3 meals but all contain meat. Very poor quality and insufficient quantity. If you had a nut allergy you’d be in real trouble as they immediately dispense packets of peanuts to all guests. I could go on. Avoid.

Compagnie que je ne recommande pas. Les hôtesses de l’air sont désagréables , se foutent des passagers entre elles sous nos yeux, hurlent sur les passagers c’est inadmissible. J’ai payé 800 euros de supplément bagages pour qu’au final ils me perdent une valise !!