MaisonetteYour favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Donna
Great customer help.
Response from MaisonetteJul 9, 2021
Hi Donna, Thank you for sharing your feedback about your experience with Maisonette! We are thrilled to hear our Customer Concierge team was able to provide a magical experience. We sincerely thank you for shopping with us at Maisonette!
Maritess
Erica is the best!
Response from MaisonetteJul 9, 2021
Hi Maritess, Thank you for sharing your feedback about your experience with Maisonette! We are thrilled to hear that Erica was able to assist you! Thank you for being a part of the Maisonette Family. ❤️
Jeff
I spoke with both a customer service team member and supposedly a "manager" and could not have been more disappointed with their attitude and business practices. Their website, especially the page(s) relating to shipping are deceptive. I chose expedited shipping for what I thought was the entire order I placed (5 items) and based on the price for the shipping I do not believe this was an unreasonable expectation. I received one item right away and when I went online to check for the balance of the order the site led me to believe these items would also arrive shortly. Over eight days later they still have not arrived and when speaking with the customer service team I was advised that I only chose expedited shipping for one item, not the entire order. They further refused to make a effort to contact the carrier to find the package and only offered to file a claim for a lost package and send the order again. I contacted FedEx on my own, and was told that the package is "missing" and is not in the facility the tracking information shows it should be in. Unfortunately these items were for a birthday gift and are now useless to me. In speaking with the Customer Service "Team" at Maisonette they seemed to be very focused on the fact that they were a "marketplace" and seemed to feel that allowed them to not take any responsibility for the transactions conducted on their site. Not sure what value, if any, they think they are offering other than enabling third party vendors to participate in what is obviously a flawed business model. I cannot recommend that anyone purchase items through the Maisonette platform and instead, suggest that you contact the individual sellers directly through their own e-commerce platforms
Response from MaisonetteJun 16, 2021
Thank you, Jeff, for sharing your feedback about your experience with Maisonette. We're so sorry things were not perfect while shopping on our site, especially since you were shopping for such an important occasion. Please know that we are always here for you to make things right. We're always striving to make our site experience better and we are sharing your feedback with our engineering team as well as with our Customer Concierge team manager. We will be in touch with you soon to see what we can do to continue to make things right so your next experience with us is flawless. Thank you! -Team Maisonette
Vintee S.
Worst online shopping ever! they hook you in with their cute pictures, and they you spend premium dollars to order their products! the end result is not so pretty- extremely slow (> 1 month) delivery times, poor quality, and the worst- they never shipped my $50 Vest I ordered. And customer service never got to me with any kind of resolution- so they pretty much stole $50 from me! Please stay away and take your money pretty much anywhere else!
Response from MaisonetteJun 16, 2021
Thank you for taking a moment to share your feedback about your experience with Maisonette. We're so sorry to hear that it was not what you were expecting! We would love to get in touch with you to find out more about what happened and help make sure that this does not happen again in the future. We're looking into your concern about your order taking more than one month to be delivered. I can assure you that this is not at all what you or anybody else should expect when shopping with us. Most items ship within one to three business days unless they are custom made or monogrammed. We sell thousands of items on our site and items with longer lead times are noted on the product page, at checkout, and on your order confirmation email. I can see that our Customer Concierge team was able to swiftly refund you for your order. We're here to help, though, if you don't see it back on your original form of payment! Please feel free to reach back out to us and we'll do everything we can to make this right. Thank you! -Team Maisonette
Chelsea
They sent me the wrong item that I ordered. They told me someone would contact me within 24-48 hours and I have yet to hear anything!! Stay away from this place!!
Response from MaisonetteJun 16, 2021
Hi Chelsea, Thank you for sharing your feedback about your experience with Maisonette. We're so sorry to hear that things did not go well! Like many other online retailers, wrong items that are shipped are very rare and rest assured that we're always here for you to help make things right. I can see that a member of our team was able to swiftly get the correct item shipped to you. I can also see that you were able to keep the wrong item and/or donate it to someone in need. We know that this may have started off as an experience that was not great but we're so happy that our team was able to step in and make things better. We hope your nursery turned out to be perfect! :) Thanks again! -Team Maisonette
liz W.
My niece had a baby I had not yet met her due to covid but I wanted to celebrate her first birthday with a Wow I thought I would buy the baby some special clothes at Maisonette ... seemed like a good idea;the collections were pretty and I thought a little bit different... I spent hours picking out different dresses and trying to find matching cardigans for the ever-changing weather in the spring. I knew Maisonette had a store in Manhattan or Brooklyn so I thought an exchange in person would be easy if she didn’t want to do it by mail ! Their website assured me returns and exchanges are possible . I spent over $300.00 and was pleased with the purchase .... (Except for the fact that there was no option for gift wrap) A few days later I got a credit on my American Express account ,I followed up with my niece who told me the romper came in damaged they didn’t have another one in her size and the particular vendor that made that garment does not offer exchanges as they were Headquartered overseas so they were crediting the original form of payment ; THE END The following day the other items were credited as well When I called Maisonette they had a long story and offered to email my niece a gift card But it was too late.; as I had already gotten her a gift card at Ralph Lauren as soon as that second email with the credit came in! Very Very Very disappointing
Response from MaisonetteJun 16, 2021
Hi Liz, Thank you for sharing your feedback and, from all of us at Maisonette, we would like to extend a warm congratulations to you and your niece's baby's first birthday. Although we do not have a store in Brooklyn or Manhattan, our team at our headquarters in New York City is always here to help you. We're so sorry to hear that there was an issue with the item that was received by your niece. We always want you to have a great experience with Maisonette, especially when you are giving such an important gift. One year is such as milestone and we understand that this is especially important when you cannot see your loved ones during the pandemic. In addition to receiving a full refund (as requested), our offer to send your niece a gift code code at no additional cost still stands. :) We want to make sure that you and your niece have the opportunity to rediscover Maisonette. Thank you! -Team Maisonette
Dee T.
I ordered a Dinkum doll through this company which made it appear to be manufactured in Australia or California. However when it was delivered I found it was "made in China". I reached out to find out how to return and received an email stating it was easy and free. However when I put in the order number I was told it was past eligibility for return. It was less than 3 weeks from when it was received. I will never deal with this company again due to misrepresentation of products and return policy!
Response from MaisonetteJun 16, 2021
Hi Dee, Thank you for sharing your feedback regarding your experience with Maisonette. We're so sorry to hear that things did not go well! Although we do not advertise where products are made on our site, our lovely Customer Concierge team is always available to provide that information to you. Most of the products you see on Maisonette are shipped from one of the many wonderful small businesses who sell on our platform. These small businesses are located around the United States as well as many international locations such as parts of Europe and even Australia. Returns with Maisonette are free and easy for eligible products. Our Customer Concierge team is available to assist you if you ever run into any problems. Like all other online retailers, though, there is often a return window. We're always here to help you, though, if you have questions or concerns about this. Thank you! -Team Maisonette
Michele G.
Terrible Company! Products are very deceiving. Purchased the 80.00 wheel barrow that is no more than 6” wide ! They have a no return policy on many items but it’s not very well noted. Ridiculously over priced and customer service is a joke ! Spend your money elsewhere
