MaisonetteYour favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Cynthia
Good price. Timely shipping and courteous customer service.
Response from MaisonetteDec 28, 2022
Hi Cynthia! Thank you for taking the time to leave this feedback. We're thrilled to hear that you had a positive experience and that our Customer Care team was able to quickly provide the assistance you needed! - Team Maisonette
customer L.
The Christmas Crackers are absolutely beautiful! So much better than I expected. They actually look like a nutcracker image of each person that will be at Christmas dinner. Amazing! Also, the retro composition notebook with cats on the cover is brilliant. A perfect gift for my cat lover daughter.
Response from MaisonetteDec 28, 2022
Hi there! Thank you for taking the time to leave this review regarding your recent experience. It means a lot to us that you had a positive experience and will continue to choose Maisonette! We hope the Christmas Crackers were a hit! - Team Maisonette
Nancy R.
I ordered a child’s play table in mid-November. It was marked as “Complete” on my account page but with no order or tracking number. It was never shipped. Naturally, Maisonette charged me the full amount. Despite multiple attempts to get someone - ANYONE- to address this, I have had ZERO customer service, just lip service from multiple supposed customer service concierges. I will never, ever use this posing middleman again and encourage others to go directly to manufacturer’s websites to order products. I have given up in ever seeing satisfactory closure or a reimbursement but hope others benefit by learning by my incredibly poor experience. Shame on you Maisonette.
Response from MaisonetteDec 28, 2022
Hi Nancy, Thank you for taking the time to leave this review regarding your recent experience. We are so terribly sorry for the delayed response and the confusion the status on your account page caused. According to our records, it appears that you received your Wooden Play Table shortly after this review was left. We hope that it arrived in perfect condition but if there is anything else we can do to assist, please let us know. - Team Maisonette
Nana
Quality of toys, care of packaging and messaging to customer regarding shipping times all resulted in a very pleased customer: me! Thanks for your attention to the details!
Response from MaisonetteDec 28, 2022
Hi Nana, Thank you for taking the time to leave this feedback. We're thrilled to hear that you had a positive experience. Thank you for choosing Maisonette! - Team Maisonette
Sonya M.
I ordered the mustard made low down locker. Arrived in a timely fashion. It had a 1/2 inch scratch on the top and about a 4 inch scratch on one of the shelves, I was happy to overlook that, but it ended up being to big for the space. My recycling had been picked up, so to return it I had to buy a home depot moving box. I added their label and sent it back, had trouble with the pick up, but eventually it got picked up. They received it, as evidenced by the USP scan, on November 10th of this year. I still haven't received my refund. They said that they can't find the package, and are "investigating" it. It cost $319 of my hard earned dollars and they have lost the package. I'm afraid they will try to rip me off, which is what appears is happening. I would recommend not ever ordering from them if you don't want to be ripped off. Even if you have money to blow, which I don't, especially during the holidays, I would avoid this market place.
Response from MaisonetteDec 7, 2022
Hi Sonya! Thank you for taking the time to leave this review. We are so terribly sorry for the delay with your refund for this returned item. We have processed a refund for your return and someone from our team will be in touch with you soon with a confirmation! Please know that we are investigating to determine the cause of this delay to ensure it does not happen again. Please let us know if there is anything else we can do further. - Team Maisonette
Nikki Y.
I was sent a false tracking number and image by customer service, claiming my purchase, a STOKKE high chair was delivered. The image shows a GROCERY BOX in a totally different town and state, yet customer rep “Maria D” claims it was delivered. Either the company is completely incompetent or y they are running a SCAM.
Response from MaisonetteDec 7, 2022
Hi Nikki, Thank you for taking the time to leave this review. We are so sorry for the confusion regarding the delivery of your high chair. Upon investigating, it does appear that the incorrect tracking link was sent to you. We have sent you an email containing your actual Maisonette tracking details. Please know that we do not take this mistake lightly and will be addressing this internally. I hope our resolution provides confidence that Maisonette is not a scam and we are always willing to make things right. Please let us know if there is anything we can do from here. - Team Maisonette
Lulu
Overall customer service was amazing at handling my experience..
Response from MaisonetteDec 28, 2022
Hi Lulu! Thank you for taking the time to leave this feedback. We're thrilled to hear that our Customer Care team was able to quickly provide the assistance you needed! - Team Maisonette
Xena
there was a mix up in my order and it was resolved so quickly it was like it never happened.
Response from MaisonetteDec 28, 2022
Hi Xena, Thank you for taking the time to leave this feedback. We're thrilled to hear that our Customer Care team was able to quickly provide the assistance you needed! - Team Maisonette
