MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 1, 2026

Hi Debra, I’m really sorry to hear about your experience and understand why you feel upset after waiting so long without clear replies and still not receiving your order. We are a small family business and during the holiday period we experienced a much higher number of orders than expected, which caused delays in both shipping and customer support. If you’re willing to reach out to us again with your order details, we would really like the chance to help you and see what we can do to sort this out for you. Kind regards, MagnetChess

Response from MagnetChessApr 1, 2026

Hi Deborah, We’re very sorry to read about your experience and understand how frustrating and disappointing this situation must feel. We would like to reassure you that we are a legitimate small family-run business, and it is never our intention for any customer to feel misled or unsupported. We would genuinely like the opportunity to resolve this for you. If you could please contact our support team again with your order details or the email used at checkout, we will review your case immediately and arrange for your order to be resent to you as soon as possible. Your satisfaction is important to us, and we are committed to making this right. If we’re able to resolve this to your satisfaction, we would truly appreciate if you would consider updating your review to reflect the outcome. Kind regards, MagnetChess

Response from MagnetChessApr 1, 2026

Hi Lorinda, We’re very sorry to hear that one of the chess sets you received had a damaged bag, especially since the items were intended as presents. We understand how disappointing that must have been, and we sincerely apologize for the frustration this situation has caused. This is not the experience we want our customers to have, and we would really like the opportunity to review your case again and make things right. If you could please contact our support team with your order details, we will be happy to look into this and arrange a suitable solution for you. Your satisfaction is very important to us, and we truly hope we can resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 1, 2026

Hallo Felix, Es tut uns sehr leid zu hören, dass Sie Ihre Bestellung nicht erhalten haben und dass Sie das Gefühl hatten, dass Ihre E-Mails nicht beantwortet wurden. Wir verstehen, wie frustrierend und enttäuschend dies sein muss, und wir entschuldigen uns aufrichtig für die Erfahrung, die Sie gemacht haben. Dies ist nicht das Serviceniveau, das wir anstreben, und wir würden wirklich gerne die Gelegenheit bekommen, dies für Sie richtigzustellen. Wenn Sie uns bitte erneut mit Ihrer Bestellnummer oder der E-Mail, die Sie zur Bestellung verwendet haben, kontaktieren könnten, werden wir Ihren Fall sofort prüfen und dafür sorgen, dass Ihre Bestellung so schnell wie möglich erneut an Sie versendet wird. Ihre Zufriedenheit ist uns sehr wichtig, und wir hoffen, dass wir dies schnell für Sie lösen können. Mit freundlichen Grüßen, MagnetChess

Response from MagnetChessApr 1, 2026

Hi Mike, We’re very sorry to read about your experience and understand how frustrating it must be to wait this long without receiving your order or any updates. We sincerely apologize for the lack of response to your emails, as this is not the level of service we aim to provide. Thank you for including your order number #112189. We would really like to review your case immediately and make this right for you. Please reach out to us once more at our support email, and we will prioritize your request and arrange for your order to be resent as soon as possible. We truly regret the inconvenience and disappointment this situation has caused, and we appreciate the opportunity to resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 1, 2026

Hi Tracy, We’re very sorry to hear about your experience and understand how frustrating it must have been not to receive responses regarding your cancellation request. This is certainly not the level of communication or support we aim to provide. We would really like the opportunity to review your case and clarify what happened with your request and the return process. If you could please contact our support team again with your order details or the email used when placing the order, we will look into this as a priority and provide you with the necessary information and next steps. We sincerely apologize for the inconvenience this situation has caused and appreciate the chance to address it properly. Kind regards, MagnetChess

Response from MagnetChessApr 1, 2026

Ciao Eleonora, Grazie per aver condiviso il tuo feedback; ci dispiace davvero che il tuo ordine non sia arrivato entro i tempi previsti, soprattutto perché avrebbe dovuto essere consegnato prima di Natale. Comprendiamo quanto possa essere stato deludente e ci scusiamo per il ritardo e per il disagio causato dal tracciamento e dalla comunicazione. Ci dispiace anche sapere che l'imballaggio non ha soddisfatto le tue aspettative. Ti siamo grati per averlo segnalato, poiché questo ci aiuta a capire dove dobbiamo migliorare sia i nostri processi di spedizione che quelli di assistenza clienti. Ci piacerebbe davvero avere l'opportunità di rimediare a questa situazione. Se sei disposto a farlo, ti preghiamo di contattare il nostro team di assistenza fornendo i dettagli del tuo ordine, in modo da poter esaminare il tuo caso e lavorare per trovare una soluzione adeguata. Il tuo feedback è importante per noi e lavoriamo costantemente per migliorare il nostro servizio e l'esperienza complessiva dei clienti. Cordiali saluti, MagnetChess

Response from MagnetChessApr 1, 2026

Hi Julian, Thank you for sharing your experience, and we’re truly sorry that your order has still not reached you after such a long time. We completely understand why this has caused frustration and why the repeated responses you received felt impersonal and unhelpful. That is not the level of service we want to provide. We take situations like this very seriously, especially when a customer has been waiting since before Christmas. Your order should have been properly followed up and resolved much sooner, and we sincerely apologize for the inconvenience and uncertainty this has caused. We would really appreciate the chance to look into your case again and make this right for you. If you could please contact us directly with your order number or the email used when placing the order, we will personally review the shipment status and arrange for a replacement to be sent out to you as soon as possible. We understand that trust is important, and we hope we can resolve this situation for you and provide the support you should have received from the beginning. Kind regards, MagnetChess