MagnetChessReviews of magnetchess.shop

Response from MagnetChessOct 24, 2026

Hi Michelle, Thank you for taking the time to share your thoughtful feedback and for your patience while waiting for your order. We’re delighted to hear that your product arrived safely, was well packaged, and met your expectations. We sincerely apologize for any concern caused by our follow-up emails before your order arrived. We understand how this may have caused you to worry about the status of your delivery, and we appreciate you bringing this to our attention. Thank you for choosing MagnetChess. We’re delighted you’re happy with your purchase and look forward to providing you with an excellent experience again. Kind regards, MagnetChess

Response from MagnetChessJul 13, 2026

Hi Etti, Thank you for your kind review. We are pleased to hear that the game has been a helpful tool in your occupational therapy clinic and that you enjoy using it to support planning and executive functioning skills. It is wonderful to know that you find the game simple, fun, and easy to use. We also appreciate your honest feedback about the price and shipping. Your comments help us improve our products and service, and we will keep them in mind as we continue to do better. Thank you again for your purchase and for taking the time to share your experience. We truly appreciate your support and are glad to know that you are satisfied overall. We hope the game continues to be a useful resource in your clinic. Kind regards, MagnetChess

Response from MagnetChessApr 2, 2026

Hi Lissette, Thank you so much for your kind message. We’re really glad to hear that your package arrived in the end and that your family is enjoying it. We appreciate your patience with the delivery time, especially since it was meant as a Christmas gift. Thank you again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 3, 2026

Hi Rob, Thank you for taking the time to share your experience. We’re glad to hear that Mira was helpful and supported you through the process. We’re sorry to hear that the shipping took longer than expected and that the overall experience didn’t fully meet your expectations. During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and delivery. We are a small family business and we do our best to provide a good experience for every customer, so we truly appreciate your feedback on the product, including the size and setup. Thank you again for your honest review and for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Sharon, Thank you for taking the time to update your review and share your full experience. I’m really sorry for the delay and the lack of communication you experienced along the way. We understand how frustrating that must have been, especially after having to follow up multiple times. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re glad to hear your order has now arrived, but we understand that the overall experience did not meet expectations, especially with the timing of our emails. We truly appreciate your feedback and are sorry for the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 8, 2026

Hi Debra, Thank you for sharing your experience, we really appreciate it. We’re glad to hear you’re happy with the game and its quality, and that it arrived safely in the end. We understand the shipping time was longer than expected, and we appreciate your patience throughout the process. Thanks again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Kathy, Thank you for sharing your detailed feedback. We’re glad to hear you’re enjoying the game and are happy with the quality. We appreciate your comments about needing more than one set for the best experience, as well as your feedback regarding the product size and advertising. This is valuable for us as we continue improving how we present the product. We’re also sorry for the long delivery time. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch. Thank you again for your honest feedback and support. Kind regards, MagnetChess

Response from MagnetChessApr 9, 2026

Hi Priya, Thank you for sharing your experience, and I’m really sorry for the frustration and hassle this caused. We understand how disappointing it must have been to wait so long, receive unclear updates, and only get resolution after having to follow up repeatedly. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and responses. We’re glad to hear your order did arrive in the end and that you’re happy with the quality of the game, but we understand the overall experience was far from ideal. We truly appreciate your feedback and are sorry for the inconvenience this caused. Kind regards, MagnetChess