MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 2, 2026

Hi Alex, I’m really sorry to read this and I understand how frustrating this must have been, especially after waiting several weeks and then having the order delivered to the wrong address. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where parcels were delivered incorrectly, and unfortunately it sounds like your order may have been affected by this. If you’re willing, please reach out to us again with your order details so we can look into this properly and work on getting it sorted for you. We truly apologize for the experience you’ve had and the frustration it has caused. Kind regards, MagnetChess

Response from MagnetChessApr 2, 2026

Hi Nic, I’m really sorry to read about your experience. During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch. In some cases, there were also issues with the courier where parcels were marked as delivered incorrectly or handled in the wrong way. If you’re willing, please reach out to us again with your order details and we will do our best to help you sort this out and find out what happened with your delivery. We’re very sorry for the frustration and inconvenience this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 2, 2026

Hi Gusmac, I’m really sorry to read this. That kind of experience would be frustrating, especially with the constant delivery updates and no actual delivery. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. There were also cases where couriers sent repeated delivery notifications without successful delivery, which sounds like what may have happened here. I’m also sorry for the lack of follow-up after you were told this would be looked into. We understand how disappointing that must have felt. If you’re willing, please reach out again with your order details so we can check what happened and work on getting this sorted for you. We truly apologize for the experience and the frustration this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 2, 2026

Hi J. Neumann, I’m really sorry to read this and understand why you feel this way after not receiving your order and not getting clear resolution. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch, and in some cases parcels were unfortunately lost or mishandled by the courier. We take feedback like this seriously and would really like the chance to help sort this out for you. If you’re willing, please contact us again with your order details or the email used when placing the order so we can check what happened and work on resolving this for you. We truly apologize for the frustration and disappointment this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 2, 2026

Hi, I’m really sorry to read about your experience. It’s disappointing to hear that your order took so long to arrive and that communication wasn’t clear along the way. I’m also sorry to hear that one of the sets arrived incomplete. We completely understand why you wouldn’t feel like following up after your previous experience, but that’s definitely something we would want to fix for you. During the holiday period we experienced a much higher number of orders than expected, which caused delays in dispatch and responses. That said, you should have been kept better informed throughout. If you’re open to it, please reach out to us again with your order details and we’ll do our best to help you. We truly appreciate your feedback and are sorry for the disappointment this has caused. Kind regards, MagnetChess

Response from MagnetChessApr 2, 2026

Hi Gary, I’m really sorry to read about your experience. During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues during transit with how parcels were handled or processed locally, which may explain what happened when your package arrived. If you’re open to it, please reach out to us with your order details so we can look into this further and help make things right for you. We truly apologize for the inconvenience and appreciate you bringing this to our attention. Kind regards, MagnetChess

Response from MagnetChessApr 2, 2026

Hi Lissette, Thank you so much for your kind message. We’re really glad to hear that your package arrived in the end and that your family is enjoying it. We appreciate your patience with the delivery time, especially since it was meant as a Christmas gift. Thank you again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 2, 2026

Hi William, Thank you for sharing your experience, we really appreciate it. We’re glad to hear that the communication met your expectations and that your order arrived around the estimated delivery time. It means a lot to know that everything went smoothly for you, and we truly appreciate you taking the time to share your feedback. Kind regards, MagnetChess