Dion van D.
Can anybody still trust this company?
Hi. I saw this product on Google and immediately went to Trust Pilot to check how legit this company is. Unfortunately I saw that their 1 star rating is the feedback from most people who bought the product. What I can not understand is the fact that there was a customer that bought in December 2025 and by June 2026 they have still not received their product. How can you still advertise your product, but you are six months behind schedule? I do not think that you have any concern about service you deliver. More than one person complained about the product they received, compared to the size that was advertised, but not on one of the feedbacks that came from MagnetChess addressed this. How can anybody trust this company, because it seems as nothing has changed since last year.
Response from MagnetChessOct 26, 2026
Hi Dion, We’re truly sorry to hear about your experience. We understand how frustrating it must have been regarding delivery delays, product discrepancies, and the lack of responses to customer feedback. We encourage customers with unresolved issues to contact our customer support team directly so we can review their concerns and provide the right assistance. We’d like to make this right for you and ensure your concerns are taken seriously. Our team will carefully review your case and work with you to find the best solution. Depending on the situation, we can arrange a reshipment or issue a refund if needed. We appreciate your patience and the opportunity to resolve the issue and provide you with a better experience. Thank you for bringing this to our attention. We appreciate your patience and understanding. Kind regards, MagnetChess