The order took about 3 weeks to arrive. I ordered 2 20 piece sets. Glad I did. 20 pieces with 2 people isn't enough. The pieces are smaller than pictured but they are high quality, well finished and very magnetic. The game is really fun for everyone.
Response from MagnetChessApr 2, 2026
Hi Cris,
Thank you for sharing your experience. We appreciate your patience with the delivery time and are glad your order arrived safely.
It’s great to hear that you’re enjoying the game and that the quality met your expectations.
Thank you again for your support, and we hope you continue to have fun with it.
Kind regards,
MagnetChess
SD
Susan D.
Do not buy!!!
Do not buy!!!
Terrible company. Ordered mid December and still haven’t received the order. Communication is non existent… they just ignore your emails. I’ve asked for a refund but much like my order I’m sure that will never turn up. For my own entertainment I email them every day now just to be annoying !
Response from MagnetChessApr 2, 2026
Hi Susan,
I’m really sorry to read this and I understand why you feel frustrated after waiting this long without receiving your order or getting the responses you expected.
During the holiday period we experienced a much higher number of orders than expected, which caused delays in both dispatch and replies.
If you’re willing, please reach out to us again with your order details so we can check what’s happening and work on getting this sorted out for you.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
BB
Bill B.
After finally receiving the Game, I am enjoying it.
After finally receiving
MagnetChess and playing the game, I have enjoyed the challenges and strategies.
Response from MagnetChessApr 2, 2026
Hi Bill,
Thank you for sharing your experience. We’re glad to hear that your game arrived and that you’re enjoying it.
It’s great to know you’re having fun with the challenges and strategy.
Thank you again for your support.
Kind regards,
MagnetChess
GC
Greg C.
Thought it was a scam
Thought it was a scam!
Ordered on 7th of December in lead up to Christmas. Thought that might be enough time (over 2 weeks to get before Christmas). Got an initial email but with minimal detail. Waited a few weeks before contacting. They are very good at sending you emails with minimal details to say it’s coming soon (yeah right)…
2nd of Jan “your order will arrive soon”!
10th Jan received email “did you receive your order”… they hadn’t even sent it yet… no emails with tracking reference received.
I then actually sent them a nicely worded email threatening reporting them to ACCC and that I was about to embark on an internet campaign to discredit their product & service and that I’m retired with nothing else to do. Next day (surprise surprise) I get an email from Australia Post with tracking number.
Then “crickets” for another week. They set up the tracking reference again to buy them more time!
We thought we’d done our money and was about to claim on our credit card purchase insurance but much to our surprise they arrived approx 2 months after purchase.
Would NEVER buy from the company again!
Oh… and now after reading reviews they are deemed dangerous and you should keep them away from your kids! Lucky they are for our caravan and they grandkids not on the horizon for at least the next few years!
NOT WORTH THE GRIEF GUYS… not worth the grief! 😉
Response from MagnetChessApr 3, 2026
Hi Greg,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, tracking details were also delayed, which added to the confusion around delivery.
We’re glad to hear the order did arrive in the end, but we understand that the overall experience left you disappointed and wasn’t what you expected.
If there’s anything further you’d like help with, you’re always welcome to reach out to us.
We truly appreciate your feedback and are sorry for the frustration this has caused.
Kind regards,
MagnetChess
CD
Chris D.
Appalling customer service
Appalling customer service. Tried to cancel ahead of very late shipping to be told it was too late even though the website said it could be cancelled if it hadn't shipped (which it had not) . Received eventually but on trying to return it no response to multiple requests for return detail. By ignoring me I'm forced to give up which seems to be the working strategy. Plenty of similar items on Amazon so avoid this company at all costs
Update - I had a reply to this review from Magnetchess asking me to get in touch to sort it out. I did ....and never heard from them. Amazing
Response from MagnetChessApr 3, 2026
Hi Chris,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. This is not the experience we want for our customers, especially when it comes to cancellations and returns.
We’re also sorry to hear that you did not receive a response to your return requests, as that’s not how things should be handled.
If you’re open to it, please reach out to us again with your order details and we will do our best to help you move forward with this.
We truly apologize for the frustration this has caused.
Kind regards,
MagnetChess
KE
Kelly
Avoid this scam and illegal product
I made order through the site. Recieved no communication within the timeframe listed on the website for shipping. After researching and confirming it was a scam, I contacted them multiple times across multiple channels to cancel the order and request a refund. I also discovered that the product they are selling is illegal in Australia due to the high-powered magnets and its classification as a children's game. Hence, false advertising that it is a game for the whole family. I eventually received shipping information 4 weeks after ordering, and after I contacted customer support to request cancellation. It wasn't until I opened a PayPal case that I ended up with any response from them, and even then, it wasn't until the day after it arrived. When I contacted them, they just sent proof of delivery like they were waiting until after it was here to do anything. Then they want me to send it back at my expense ($49 shipping), and they would only refund me if they deem it arrived safely. No guarantee to me. Please avoid.
Response from MagnetChessApr 3, 2026
Hi Kelly,
I’m really sorry to read about your experience and understand why you feel upset after everything you’ve gone through.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch and responses. We are a small family business, and while we always do our best, this period put a lot of pressure on our operations.
In some cases, this also meant that shipping updates were sent later than expected, which added to the frustration.
If you’re open to it, please reach out to us again with your order details so we can go through this with you and see how we can help move things forward.
We truly apologize for the inconvenience and appreciate you taking the time to share your feedback.
Kind regards,
MagnetChess
EM
Emma M.
Shocking experience
Shocking experience as like so many others. Ordered 5th Dec for Christmas. Advised of delays. Advised they tried to deliver 29/12 but no safe place to leave. Total bull…13 of us there that day and even if that were not the case there are multiple safe spots to leave it. Contacted the company twice before a brief response. On 2nd contact I asked for a refund as game was for Christmas. Their team ignored this and told me they’d resent. A bit later I received a tracking number which once clicked went nowhere. Have emailed twice since. Total silence. Luckily I’ve only wasted $35 but HATE being scammed. AVOID this company!
Response from MagnetChessApr 3, 2026
Hi Emma,
I’m really sorry to read about your experience.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in dispatch. In some cases, there were also issues with the courier where delivery attempts or updates were not accurate, which may explain what you experienced.
We are a small family business, and while we always aim to respond and resolve things quickly, we clearly fell short here, especially with the lack of follow-up after your messages.
If you’re willing, please reach out again with your order details so we can check what happened and do our best to help sort this out for you.
We truly apologize for the frustration and disappointment this has caused.
Kind regards,
MagnetChess
RM
Rose M.
Scam scam scam
Scam scam scam
Do not give them your money
They do not respond to complaints either.
Buy your magnets for cheaper at the hardware or online and get a piece of string.
Response from MagnetChessApr 3, 2026
Hi Rose,
I’m really sorry to read this and understand why you feel this way after not getting the response you expected.
During the holiday period we experienced a much higher number of orders than expected, which led to delays in both dispatch and replies. We know that being left without answers is frustrating, and we’re sorry for that.
We are a small family business and we do our best to support every customer, so we’re sorry that this is how things felt from your side.
If you’re willing, please reach out to us again with your order details so we can check what happened and try to help resolve this for you.
Kind regards,
MagnetChess
