MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 16, 2026

Hi Robert, Thank you for your message. We sincerely apologise for the delay. Over the holiday period, we experienced a sudden increase in orders causing delays in processing and shipping, which also affected tracking updates. In some cases, overseas fulfillment can also lead to longer transit times than expected. We understand your concern and frustration given the time that has passed. As you are not in direct contact with the local courier, we will not require you to obtain a lost package certificate. We will follow this up directly with the shipping provider on our side and continue investigating. Please kindly send your order details (order number, full name, and delivery address) so we can proceed with the investigation. We will update you as soon as we have more information. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Jared, Thank you for sharing your experience. We really appreciate your patience with the shipping time. We’re glad to hear you enjoyed the game and that our follow-up made a difference along the way. Thanks again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Janice, Thank you for sharing your experience. We’re really glad to hear everything arrived without any issues. It’s nice to hear your grandchildren are having fun with it. We truly appreciate your support. Kind regards, MagnetChess

Response from MagnetChessMar 30, 2026

Hi Gwenevere, Thank you so much for taking the time to share your experience, we really appreciate it. We’re very glad to hear that your order arrived in time for Christmas and that everything went smoothly with the delivery. We also appreciate your patience while waiting for the shipping confirmation, and we’re happy to know you’re pleased with the product. Thank you again for your support and for choosing us for your Christmas gifts. Kind regards, MagnetChess

Response from MagnetChessMar 30, 2026

Hi Jan, I’m really sorry to read about your experience. I completely understand why you would feel upset, especially if it appeared that you were charged twice and still did not receive your order. That is not how things should have gone, and I’m truly sorry for the frustration this has caused. It sounds like there may have been an issue with the shipment or the order processing, and we should have communicated more clearly and resolved this for you sooner. We take situations like this very seriously and would really like the chance to look into it properly. If you can please contact us again with your order details or the email used when placing the order, we will review everything carefully, including the billing and delivery status, and work on getting this sorted out for you as quickly as possible. Again, I’m very sorry for the stress and inconvenience this has caused, and we appreciate you bringing this to our attention so we can address it. Kind regards, MagnetChess

Response from MagnetChessMar 30, 2026

Hi Annette, Thank you very much for sharing this, we truly appreciate your kind words. We’re glad to hear that your sets arrived safely in the end, and we’re especially happy that our follow-up helped give you some reassurance while you were waiting. We know delays can be frustrating, so we always try to stay in touch and make sure our customers are taken care of even after an order has been shipped. It means a lot to hear that this made a difference to you. Thank you again for your patience and for taking the time to leave such thoughtful feedback. Kind regards, MagnetChess

Response from MagnetChessMar 29, 2026

Hi Byron, I’m really sorry to read about this, especially since the sets were meant to be Christmas presents. I completely understand how upsetting it must have been when nothing arrived and you were left waiting without clear answers. During the holiday period we had a sudden surge in orders after one of our promotions went viral. This caused delays with some shipments, and in a small number of cases parcels were unfortunately lost or mishandled by the courier. That does not make your situation any less frustrating, and we are very sorry you were affected. We would really like to make this right for you. If you could please contact us again with your order number or the email you used when placing the order, we will check everything immediately. If your items were not delivered, we can resend them with priority shipping or make sure you receive a full refund if that has not already been completed. We are a small family run business and we care a lot about our customers, which is why we take situations like this seriously. We truly hope you will give us the chance to resolve this properly for you. If we are able to sort this out and you feel happy with the outcome, we would really appreciate it if you would consider updating your review to reflect the resolution. Your satisfaction is the most important thing to us. Thank you again for bringing this to our attention, and we hope to hear from you soon so we can help.

Response from MagnetChessMar 29, 2026

Hi Tanya, I’m really sorry to read this and I completely understand why you’re frustrated. You placed your order expecting it to arrive before Christmas, and waiting this long without receiving it or proper updates is not the experience we want anyone to have. During the holiday period we had a very high number of orders, which unfortunately caused delays and in a small number of cases parcels were lost or mishandled by the courier. Even so, we should have followed up and resolved this for you much sooner, and I sincerely apologize for the inconvenience this has caused. We would really like the chance to put this right for you. If you can contact us again with your order number or the email used when placing the order, we will look into it immediately and arrange for your order to be sent out again as a priority. We genuinely care about our customers and take situations like this seriously. Thank you for your patience, and we hope to hear from you soon so we can sort this out for you properly.