MagnetChessReviews of magnetchess.shop

Response from MagnetChessAug 1, 2026

Hi Anne, Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed the game, which was designed to be fun for players of all ages. We're truly sorry that your order didn't arrive in time for Christmas. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. Although your order took longer than expected, we wanted to make sure it reached you, which is why we continued to follow up even months later. We truly appreciate your patience and understanding during that time. Thank you again for your kind words about the game and for your honest feedback. Your support means a great deal to our family business, and we've made improvements to help ensure a better experience for all of our customers. Kind regards, MagnetChess

Response from MagnetChessJul 8, 2026

Hi Julia, We’re sincerely sorry to hear about your experience and the frustration this situation has caused. We completely understand how disappointing it must have been, especially since your order was intended as a Christmas present. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We’d appreciate the opportunity to make this right. While we’re unable to process refunds for orders at this stage, we would be more than happy to arrange a replacement for you. Please contact us at our support email with your order number, and our team will assist you as quickly as possible. We truly value your patience and appreciate the opportunity to resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 5, 2026

Hi Sproket, Thank you for sharing your experience with us. We completely understand how concerning it must have felt while waiting so long for your order, especially when communication may have seemed unclear. We’re really sorry for the delay and the frustration this caused. As a small family-run business, we experienced a much higher number of orders than expected during that period, which led to delays in both shipping and updates. We’re glad to hear that your order did arrive in the end, and we truly appreciate your patience. Your feedback helps us improve, and we’re working hard to provide a smoother experience moving forward. Kind regards, MagnetChess

Response from MagnetChessApr 7, 2026

Hi Jennifer, Thank you for taking the time to share your experience so openly, we really appreciate it. We’re glad to hear that your order finally arrived, and we completely understand your concerns during the wait, especially with the tracking and timing being unclear. We are a small family-run business, and during the holiday period we experienced a sudden and unexpected increase in orders after going viral, which caused delays in dispatch and updates. We also appreciate your feedback about communication. That’s something we’re actively working on to improve so customers feel more informed and confident while waiting for their orders. We hope you enjoy the game now that it’s arrived, and thank you again for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Kalhari, Thank you for your update and for confirming that your order has now been delivered. We sincerely apologize for the delay and, more importantly, for the lack of communication you experienced. During the holiday period, we faced an unusually high volume of orders, which unfortunately led to shipping delays. In some cases, parcels were delayed or mishandled by the courier, and we regret that your order was affected. That said, we fully acknowledge that our response time and customer support did not meet the standard we aim to provide. Your feedback is important to us, and we are actively working to improve both our logistics coordination and our communication so this does not happen again. We truly appreciate your patience and are sorry that your experience fell short. If there’s anything further we can do to make this right, please don’t hesitate to reach out. Kind regards, MagnetChess

Response from MagnetChessApr 13, 2026

Hi Simon, Thank you for your feedback, and we’re very sorry for your experience. During the holiday period, we received a high volume of orders after going viral, which caused delays in processing, shipping, and customer support responses. We understand how frustrating the delay was, especially for a Christmas gift, and we sincerely apologize. We are a legitimate business and are working to improve our delivery times, communication, and overall service. Thank you for your patience and understanding. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Matthew, We’re very sorry for your experience and the disappointment with your order. During the holiday period, we received a high volume of orders after going viral, which caused delays in shipping and limited delivery updates. We understand how frustrating the wait and lack of communication can be. We’re also sorry to hear your concerns about the product size and presentation. This is not the experience we want for our customers, and we take your feedback seriously as we work to improve our product information and overall service. Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Lez, We’re really sorry for the long delivery time and the lack of communication you experienced. We understand how frustrating that must have been. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected. We’re also sorry to hear the product didn’t meet your expectations in terms of value. If you’re open to it, please email us so we can look into your order and see how we can help. Kind regards, MagnetChess