MagnetChessReviews of magnetchess.shop

Response from MagnetChessDec 13, 2025

Hi, We’re really sorry for the frustration this caused. We completely understand how stressful it is to accidentally order more than intended and then not hear back when trying to fix it. We’re a small family business, and after a recent surge in orders, we fell behind on responding as quickly as we normally would. We’ve since made improvements to make sure messages are answered faster and cancellations or changes can be handled more smoothly. The charge showing from Sweden is just our payment processor, but we want to reassure you that your order and payment are completely legitimate. Please reach out to us directly so we can take a look at your order and get this sorted for you. We really care about our customers and want to make sure everyone has a positive experience with us. Thank you for sharing your experience, and again, we’re very sorry for the inconvenience.

Response from MagnetChessDec 13, 2025

Hi Stefano, We’re really sorry for the frustration this caused. We completely understand how disappointing it is to place an order and not hear back when trying to make changes. We’re a small family business, and after a recent surge in orders, some responses were slower than we would have liked. We sincerely apologize for the lack of communication. Please reach out to us directly so we can check your order and help with any changes you need. We truly want to make sure you have a good experience with us. Thank you for sharing your feedback, and we’re very sorry again for the inconvenience.

Response from MagnetChessDec 13, 2025

Hi Paul, We’re very sorry for the worry and frustration this has caused. We completely understand how upsetting it is to place an order and not hear back. We’re a small family business, and after a recent surge in orders, some responses and shipments have been delayed. We sincerely apologize for the lack of communication. Please reach out to us directly so we can check your order and provide a clear update. We want to make sure your order is taken care of. Thank you for sharing your experience, and again, we’re very sorry for the inconvenience.

Response from MagnetChessMay 1, 2026

Hi Tony, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to place an order, send multiple follow-up emails, and not receive any response or update. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any update, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessDec 15, 2025

Hi, Thank you for your review. We are very sorry for the worry and frustration this situation has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in our communication and dispatch times. We completely understand how concerning this must be, especially with Christmas approaching. Our emails can sometimes end up in junk or spam folders, so please do check there as well. If you haven’t received our messages, please send us a direct message with your order details and we will prioritise checking the status for you. We sincerely apologise for the delay and lack of communication and truly appreciate your patience.

Response from MagnetChessDec 15, 2025

Hi, Thank you for your review. We are very sorry for the delay and understand how frustrating this must be, especially with Christmas coming up. We are a small family business and have recently had a very high volume of orders, which has caused some delays in dispatch. The quality checks are in place to ensure you receive a product that meets our standards, and we truly apologise for the wait. Please also check your junk or spam folder, as our emails can sometimes end up there. If you haven’t received any updates, please message us directly with your order details so we can prioritise checking your order for you. We greatly appreciate your patience and are very sorry for the inconvenience caused.

Response from MagnetChessDec 15, 2025

Hi Hogan, thank you for your review. We are very sorry for the frustration and worry this situation has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in communication and dispatch. We completely understand how concerning this must feel. Our “Contact Us” emails can sometimes end up in junk or spam folders, so please check there as well. If you haven’t received any messages from us, please send us a direct message with your order details so we can prioritise checking the status for you and provide the updates you need. We sincerely apologise for the delay and lack of communication and truly appreciate your patience.

Response from MagnetChessMay 1, 2026

Hi Gary, Thank you for your wonderful feedback, we’re really glad to hear the game was such a hit with your family, especially during your Thanksgiving game day. It’s great to know everyone had fun and enjoyed receiving their own sets as a surprise. We also appreciate your thoughtful suggestion about adding connectable ends to the rope with light magnetic tips. Ideas like this are very helpful and will be shared with our product team as we continue to improve the game. Thank you again for your support and for taking the time to share your experience, we hope your family continues to enjoy many more game days together. Kind regards, MagnetChess