Ordered on 30/11/25
Had an email saying my order has made it through quality inspection
NOTHING SINCE!
Multiple emails asking for update and simple tracking information
NO REPLY!
Response from MagnetChessMay 1, 2026
Hi John,
We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to wait for an order, especially after receiving a “quality inspection” update, and then not receiving further tracking information or replies to your emails.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
If you have still not received your order or any tracking details, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable.
Kind regards,
MagnetChess
KC
Kylie C.
Do not recommend!!
Ordered on 30/11 thinking it would be plenty of time for xmas...couldnt be more mistaken
Had to follow up on 12/12 after receiving no communication regarding postage/tracking, then again on 15/12 when still hearing crickets
Funnily enough got an email with tracking advice 4 hours later after threatening to raise a bank and paypal dispute ,but also told could possbly take 1-3 weeks to receive, definitely trying to scam people 10/10 DO NOT RECOMMEND!!!
Response from MagnetChessMay 1, 2026
Hi Kylie,
We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to wait for an order intended for Christmas, especially when communication feels delayed and unclear.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
If you have still not received your order or need further clarification, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable.
Kind regards,
MagnetChess
JS
Jake S.
I reckon I’ve been scammed
I reckon I’ve been scammed!
Placed an order on 7th December.
I’ve had my money taken. But have no heard anything else.
Tried emailing and heard nothing!
Response from MagnetChessMay 1, 2026
Hi Jake,
We sincerely apologize for the frustration and concern you have experienced. We understand how worrying it is to have an order placed, payment taken, and then not receive further updates or responses.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
If you have still not received any updates or communication about your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable.
Kind regards,
MagnetChess
CA
Caro
Scam warning - they have been "carefully preparing it for shipment" for weeks. Avoid!
After seeing very heavy social media marketing, I ordered 3 sets for Christmas gifts. You'd think they should be very straightforward to stick in a bag and ship, but a few days after I ordered, I got a weird email saying "Due to an unexpected final quality check at our factory, we had to temporarily pause all shipments and make sure every set arrives in perfect condition.
We know delays can be frustrating, and we genuinely appreciate your patience. Taking extra time will ensure you receive a set that’s durable, reliable, and ready for years of play.
The good news:
Your set has passed its quality inspection and is already on the way to you (or it might have arrived already).
Thank you again for your understanding. MagnetChess has quickly become a favorite for families, travelers, parents, and grandparents — and we want your experience to be just as exceptional.
We promise the wait will be worth it."
It's now been weeks and all I've had the several times I've followed up is apparently AI-generated email replies saying: "Thank you for your patience! I just wanted to let you know that your order is still being processed. Our team is carefully preparing it for shipment, and you’ll receive a tracking email as soon as it’s on its way.
We really appreciate your understanding and support. If you have any questions in the meantime, please don’t hesitate to reach out. I’m happy to help!"
Super disappointed as I really thought this would be a cool Christmas gift for family and friends. What a waste of money and time.
Response from MagnetChessMay 1, 2026
Hi Caro,
We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to place an order for Christmas gifts, receive repeated “processing” updates, and still not receive clear tracking or delivery information after several weeks.
We also understand your concerns regarding the wording of the updates you received and the lack of specific shipping progress. This is not the experience we aim to provide, and we take your feedback seriously.
We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses.
If your order has still not arrived or you require a clear update on its status, kindly contact us with your order number or the email address used at checkout so we can review your order in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable.
Kind regards,
MagnetChess
KM
Kelly M.
It will be too late
I am really hoping this is really a small family business who have just been caught out by the Christmas rush.
Similar experience to the previous reviews so I probably won’t receive my order before Christmas but hoping it arrives anyway. It looks like a really fun game.
Response from MagnetChessDec 15, 2025
Hi Kelly,
Thank you for your review. We completely understand your concern, especially with Christmas so close.
We are a small family business and the Christmas rush, along with a sudden increase in orders, led to delays and gaps in our communication. We are very sorry for the delays and the lack of communication this has caused.
We are doing everything we can to get orders delivered as quickly as possible. Please feel free to message us directly with your order details so we can check the status for you.
Thank you again for your patience and understanding. We truly hope the game brings lots of fun when it arrives.
BT
Bev T.
DO NOT ORDER
I too have ordered 2 sets of these for a Xmas gift. Order confirmed 5th December. I have emailed twice with no response. Will be contacting the bank tomorrow if I still hear nothing back. Such a shame, looks like I'm going to have to buy extra gifts because of this.
Response from MagnetChessDec 15, 2025
Hi,
Thank you for your review. We are very sorry for the stress and disappointment this has caused, especially so close to Christmas.
We are a small family business and have experienced a very high volume of orders and emails during the festive period, which unfortunately led to delays in our responses. We sincerely apologise for the lack of communication.
We have replied to your emails, but our messages can sometimes end up in junk or spam folders, so please do check there as well. If you are still unable to find our response, please message us directly with your order number and we will prioritise checking this for you.
We understand how frustrating this situation is and truly regret the inconvenience caused. We appreciate your patience and will do our best to resolve this as quickly as possible.
RL
Robyn L.
Been scammed and very sad that there’s…
Been scammed and very sad that there’s family that won’t receive a present. Next stop the bank to try and rectify and get some kind of refund. To whoever you are that has set up this site….. shame on you for ripping people off at Christmas. This was going to be our Christmas Day game along with other family I had brought this for. Do not purchase!!!!
Response from MagnetChessDec 15, 2025
Hi Robyn,
We are truly sorry to read this and understand how upsetting this feels, especially when it affects Christmas plans and family time.
We want to reassure you that we are a genuine small family business and not a scam. We sincerely apologise for the delay and the lack of communication you have experienced. The recent Christmas rush and a sudden increase in orders has caused significant delays, and we fully understand how frustrating that is.
We have been responding to customer emails, but our replies can sometimes go to junk or spam folders, so please do check there as well. If you are able to, please message us directly with your order details so we can urgently look into this for you and work towards a resolution.
We are very sorry for the distress this has caused and truly regret the disappointment at such an important time of year.
CB
Cam B.
Order placed 1/12 and still no dispatch
I put in two orders because it looked like such a great game on 1st December. Like others, I fear this has all been scammed. I emailed asking where the order has got to, because I was never notified of the order being despatched, have received a holding reply saying the order is still being processed. Unlikely I'll get it in time for Christmas. It's a shame, I wish I'd checked first here before placing the order.
Response from MagnetChessDec 15, 2025
Hi,
Thank you for your review. We are very sorry for the worry and disappointment this situation has caused, especially so close to Christmas.
We are a small family business and have experienced a very high volume of orders during the festive period, which has resulted in some orders taking longer to process and dispatch than usual. We completely understand how frustrating this is.
Your order is still being processed, and we are working through orders as quickly as possible. We apologise that you were not notified sooner and for the delay in communication. If you would like, please message us directly with your order details and we will be happy to check the current status for you.
Thank you for your patience, and we truly regret the inconvenience this has caused.
