MagnetChessReviews of magnetchess.shop

Response from MagnetChessDec 15, 2025

Hi K.M, thank you for your review. We are very sorry for the frustration and concern this has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in our communication. We completely understand how upsetting this situation must be. Please be assured that we are a genuine business and want to resolve this for you. Our emails can sometimes end up in junk or spam folders, so please check there. If you haven’t received any messages from us, please send us a direct message with your order details so we can prioritise checking your order and assist you with either delivery or a refund. We sincerely apologise for the inconvenience and appreciate your patience while we work to resolve this.

Response from MagnetChessDec 15, 2025

Hi Lisa, thank you for your review. We are very sorry for the delay and the frustration this has caused, especially when these were intended as gifts. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in dispatch and communication. The quality checks are in place to ensure you receive a product that meets our standards, and we sincerely apologise for the wait. Please also check your junk or spam folder, as our emails can sometimes end up there. If you haven’t received any updates, please message us directly with your order details so we can prioritise checking your order for you. We truly appreciate your patience and are very sorry for the inconvenience caused.

Response from MagnetChessDec 15, 2025

Hi Debra, Thank you for your review. We are very sorry for the frustration and disappointment this has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in dispatch and in responding to messages. We completely understand how concerning this must feel. Our emails can sometimes end up in junk or spam folders, so please check there as well. If you haven’t received any updates, please send us a direct message with your order details so we can prioritise checking your order and provide you with accurate shipping information. We sincerely apologise for the delay and lack of communication and truly appreciate your patience while we work to resolve this.

Response from MagnetChessDec 15, 2025

Hi Dr. Hündling, Thank you for your review. We are very sorry for the frustration and concern this situation has caused. We are a small family business and have recently experienced a very high volume of orders, which has unfortunately led to delays in both dispatch and communication. We completely understand how worrying this must feel. Our emails can sometimes end up in junk or spam folders, so please do check there as well. If you haven’t received any updates, please send us a direct message with your order details so we can prioritise checking your order and provide you with accurate shipping information. We sincerely apologise for the delay and lack of communication and truly appreciate your patience while we work to resolve this.

Response from MagnetChessDec 7, 2025

Hi there, thank you for sharing this with us. I am very sorry for the frustration around your cancellation request. Our team packs orders extremely quickly which sometimes makes it impossible to stop an order once it has entered the shipping process. Your order is fully confirmed and already on its way, and you will receive your tracking information as soon as the carrier scans the package. Please feel completely confident. Every order placed with us is delivered, and if you ever need assistance we handle everything directly with you. We are here to support you personally until you have received your package. Thank you for your patience, and we will send you your tracking details as soon as they update.

Response from MagnetChessDec 7, 2025

Thank you so much for sharing this. Safety is something we take very seriously and I completely understand why you would want clarity before purchasing any product that contains magnets. Our set is designed exclusively as a strategy game for older children and adults and it uses sealed magnetic pieces that are not intended to be detached or opened. We follow the same international safety guidelines used by our fulfillment partners and we always make sure each batch passes a full quality inspection before it is shipped. We recently completed an additional quality control check for this very reason and all items passed without issues. The information you referenced online relates to loose, high powered magnets that are sold as toys or novelty items, often in sets of small pellets. Our product does not fall into that category and is not meant to be played with in that way. Still, we always recommend that any product containing magnets is kept away from young children who might put small parts in their mouth. We truly care about our customers and always want you to feel completely safe and informed. If you ever have questions about how the product works or how it is used we are more than happy to help. Your trust matters to us and we want you to feel confident when shopping with us. Thank you again for raising this and please let us know if there is anything else you would like to know. We are here for you.

Response from MagnetChessDec 7, 2025

Thank you for taking the time to share this and I am truly sorry that your experience has felt uncertain. We completely understand how important it is to receive clear information especially when ordering a gift. Your order has not been forgotten. We recently completed an extra quality control check on one of our batches because we wanted to make sure every single set met our standard before shipping. This created a short delay for some orders and we sent an email to all affected customers explaining the situation. The batch passed inspection and all orders, including yours, are now being prepared for shipment. Our cancellation guidelines are clearly presented on our website and we always follow the same process for every customer. Once an order has entered the processing stage in our warehouse it can no longer be stopped because the items have already been allocated and packed. I understand that this can be disappointing when you hoped the delivery would arrive sooner and I am genuinely sorry for that. Please feel completely confident that your order is on its way to you. You will receive your tracking information as soon as the carrier scans your package and we will support you personally with anything you need until it arrives. If you later decide to return the product we will take care of that for you as well in a smooth and respectful way. Thank you again for your feedback. We truly care about our customers and we are always working to make our service even clearer and more reliable. If there is anything more you need we are here to help you.

Response from MagnetChessDec 7, 2025

Thank you for sharing this with us. I am truly sorry that your experience has felt unclear because that is never what we want for our customers. Your order was not forgotten or ignored. We recently completed an extra quality control check on one of our batches to make sure everything met our standard before shipping. This created a short delay for some orders and we emailed all affected customers to explain exactly what was happening. Once the inspection was complete all orders including yours were released to the carrier which is why you received the shipping update at that time. We ship from our international fulfillment facility and all orders follow the same process before they enter the local delivery network. This setup ensures consistent quality and controlled handling on every batch. I completely understand how disappointing it feels when a delivery arrives later than expected especially when the item is meant to be a gift. We always do our very best to process orders as quickly as possible and I am genuinely sorry that this one took longer than you hoped. I also want to reassure you that we never stop responding to customers. Our support team answers every message and we are always here to help you until everything is fully resolved. You will continue to receive tracking updates as your package moves through the final stages of delivery. If it arrives later than you wished we will happily help you with any solution you prefer. We truly care about your experience and want you to feel supported at every step. Thank you again for your feedback. We appreciate it and we are here if you need anything at all.