MagnetChessReviews of magnetchess.shop

Response from MagnetChessDec 15, 2025

Hi, Thank you for your review. We are very sorry for the frustration and disappointment this has caused. We are a genuine small family business, and we sincerely apologise for the lack of response to your email and for the delays you have experienced. Due to a very high volume of orders and messages during the festive period, our response times have been longer than expected, and we understand how worrying that can be. We appreciate your feedback regarding the website information and agree that this should be clearer. We are actively working to update this to better reflect current processing and delivery times. Our emails can sometimes land in junk or spam folders, so please do check there as well. If you are able to, please message us directly with your order details so we can look into this for you and resolve it as quickly as possible. We are truly sorry for the inconvenience and stress this has caused and thank you for raising your concerns.

Response from MagnetChessDec 15, 2025

Hi William, Thank you for your review. We are very sorry for the lack of communication regarding your order. We are a small family business and have recently experienced a high volume of orders, which has caused delays in our usual correspondence. We completely understand how frustrating this must be. Please check your junk or spam folder, as our order emails sometimes end up there. If you haven’t received anything, feel free to message us directly with your order details and we will prioritise checking this for you. We sincerely apologise for the delay and any worry this has caused and appreciate your patience.

Response from MagnetChessDec 15, 2025

Hi Kathy, Thank you for your review. We are very sorry for the frustration and worry this has caused. We are a small family business and have recently had a high volume of orders, which has led to delays in our responses. We completely understand how concerning this must be. Our emails can sometimes end up in junk or spam folders, so please do check there as well. If you haven’t received our messages, please send us a direct message with your order details and we will prioritise checking this for you. We sincerely apologise for the delay and lack of communication and appreciate your patience.

Response from MagnetChessMay 1, 2026

Hi Lauri, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to order Christmas gifts and not receive clear delivery updates, tracking information, or a response to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessDec 13, 2025

Hi N, We are very sorry for the delay and for the frustration this caused. We are a small family business, and after our store unexpectedly went viral, we experienced delays in processing and responding to some orders. We did send you an email regarding your order, but it may have gone to your junk or spam folder. That said, we sincerely apologize for the lack of communication and the delay you experienced. If you are able to message us directly, we would be more than happy to look into your order and provide a clear update for you. We truly want to make this right. Thank you for sharing your experience, and we are very sorry again for the inconvenience.

Response from MagnetChessDec 13, 2025

Hi Peter, Thank you for sharing your feedback, and I’m truly sorry for the frustration this has caused. We’re a small family business, and over the past few weeks our product unexpectedly went viral. While we’re incredibly grateful for the support, the sudden spike in orders has been overwhelming and has unfortunately affected both our delivery times and our communication. You deserved better from us, and I’m really sorry we fell short. We did send you an email with an update, but there’s a chance it may have gone into your junk or spam folder. I completely understand how frustrating that can be, especially when you’re waiting for information. Please know that we’re working hard to catch up, get orders out as quickly as possible, and improve our customer service so you get the experience you should have had from the start. If you could email us with your order number, we’ll make sure to look into it right away and give you a clear update. Thank you for your patience and understanding. We truly appreciate it, and we hope we can make this right for you.

Response from MagnetChessMay 1, 2026

Hi Al, Thank you for your feedback, we’re glad to hear you’re enjoying the product and that your order arrived quickly and was easy to place. We’re sorry to hear that one of the sets arrived with damaged drawstring beads. That’s not the experience we want for our customers. Since you mentioned the pieces were present, it does sound like the damage may have occurred during transit. Please reach out to us with your order number or the email used at checkout so we can look into this and arrange a suitable solution for you, such as a replacement for the affected set or the necessary parts. Kind regards, MagnetChess

Response from MagnetChessDec 13, 2025

Hi, We are very sorry for the worry and frustration this has caused. We understand how concerning it is not to receive an update or tracking information after placing an order. We are a small family business, and after an unexpected increase in orders, some shipments and responses were delayed. We sincerely apologize for the lack of communication around your magnetChess order. Please reach out to us directly so we can check your order from 1.12.2025 and provide you with a clear update on the delivery status. We truly want to reassure you and make this right. Thank you for sharing your experience, and we are very sorry for the inconvenience.