MagnetChessReviews of magnetchess.shop

Response from MagnetChessMay 1, 2026

Hi Glenda, We sincerely apologize for the frustration and concern you have experienced. We understand how unsettling it is to place an order and only receive the initial confirmation email without further updates. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any tracking information, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Keneva, Thank you for your feedback, and we’re glad to hear your order eventually arrived and that you’re enjoying the game. We sincerely apologize for the delays and any confusion caused by our earlier messages. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We understand how important clear and timely communication is, and we appreciate your patience. We’re also happy to hear that your questions were answered and that the game seems fun to play. Thank you again for your understanding and support. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Alan, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to place an order, make payment, and not receive updates, responses, or delivery. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any updates, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Conor, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to feel left without responses after reaching out multiple times. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order or any updates, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessDec 16, 2025

Hi Judith, Thank you for taking the time to share your experience. We are truly sorry for the frustration and concern this has caused. We are a small family run business and experienced an unexpected viral surge in orders just before Christmas. While we are very grateful for the support, this did impact our response times and order processing. This is not the standard of communication or service we aim to provide. We want to reassure you that we are not a scam and that we are actively fulfilling all orders as quickly as possible. We are very sorry for the delay and the poor communication, and we truly appreciate your patience. Please email us directly so we can check your order and assist you as soon as possible.

Response from MagnetChessMay 1, 2026

Hi James, We sincerely apologize for the frustration and concern you have experienced. We understand how worrying it is to place an order, receive only an automated confirmation, and then not receive further updates despite following up. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received any update on your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi Brad, We sincerely apologize for the frustration and concern you have experienced. We understand how upsetting it is to place an order, not receive shipping confirmation, and feel like your messages are not being answered. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also understand your concern about not receiving replies to your emails. We are committed to resolving this and ensuring every order is properly reviewed and addressed. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessMay 1, 2026

Hi There, We sincerely apologize for the frustration and disappointment you have experienced. We understand how concerning it is to receive unclear updates and not have access to a valid tracking link, especially after placing your order well in advance. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also understand your concern regarding the “Quality Control” message and the lack of tracking visibility. We want to look into this properly and ensure your order is clearly resolved. If you have still not received your order or a working tracking update, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess