MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 30, 2026

Hi Alessia, We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how upsetting it is not to receive shipping confirmation or tracking details, especially after placing your order well in advance. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi EmKay, Thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear that you’re enjoying the game overall and that it brought you some fun. We’re sorry to hear about the delivery experience and the longer-than-expected shipping time. We also appreciate your comments regarding the quantity of pieces and the pace of the game, feedback like this is very helpful and will be shared with our team for future improvements. Thank you again for your support, and we hope you continue to enjoy playing the game. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Luke, We sincerely apologize for the frustration and concern you have experienced. We understand how disappointing it is to place an order and not receive timely updates or responses to your messages. Please allow us to reassure you that we are a legitimate, family-run business, and all orders are processed and fulfilled. During the holiday period, we experienced an unexpected increase in order, which affected our processing times and delayed customer support responses. We also understand your concern about not being able to get a reply through email. We are committed to resolving this matter for you as quickly as possible. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi JB, We sincerely apologize for the frustration and concern you have experienced, and we understand why this situation feels worrying given the lack of updates and clarity. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Lora, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to feel left without updates after placing an order, especially when you were simply trying to confirm basic delivery details. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Sally, We sincerely apologize for the frustration and inconvenience you have experienced. We understand how concerning it is when an order has not yet shipped and you are trying to cancel within the stated policy timeframe. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also understand your concern regarding your cancellation requests and the lack of resolution so far. We want to look into this properly and assist you as quickly as possible. If you have still not received assistance with your cancellation, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi John, We sincerely apologize for the frustration and disappointment you have experienced. We understand how concerning it is to place an order and not receive tracking updates or responses, especially after attempting to contact support multiple times. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Shivangi, We sincerely apologize for the frustration and inconvenience you have experienced. We understand how disappointing it is to place an order intended as a Christmas gift and not receive any shipping updates or responses to your inquiry. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received any shipping information, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess