Sarah
No reactions to mail
I placed my order quite early to make sure it would arrive well before Christmas. Unfortunately, I still haven’t received anything. I have sent several emails asking when I could expect my order, but I never receive any reply. At the same time, I keep receiving daily marketing emails from them, which is extremely frustrating. If they are unable to handle the number of orders they receive, they should stop their marketing campaigns instead of taking people’s money and leaving them without information or delivery. I honestly feel misled and very disappointed.
Response from MagnetChessApr 30, 2026
Hi Sarah, We’re sorry to hear about your experience and understand how frustrating it is to be waiting on your order while also not receiving replies to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of replies to your emails and the continued marketing emails while you’re waiting for an update, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check your order status and help resolve this as quickly as possible. Kind regards, MagnetChess