MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 30, 2026

Hi Cam, We’re sorry to hear about your experience and understand how frustrating it is to be left without replies or clear updates after being told your order would arrive before Christmas. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of communication and the uncertainty around your delivery, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check your order status and help resolve this as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Pip, We’re sorry to hear about your experience and understand how disappointing it is to still be waiting, especially with this being intended as a Christmas gift and with no response to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also sincerely apologize for the lack of shipping updates and replies to your emails, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check your order status and help resolve this as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Karen, We sincerely apologize for your experience, and we completely understand your disappointment, especially given that these items were intended as Christmas presents. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. Regarding your order, it appears that tracking was issued; however, we understand your concern about the tracking page no longer working. We would like to investigate this matter further and ensure it is resolved as quickly as possible. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Sue, We sincerely apologize for your experience and understand how concerning and frustrating this situation must be. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Alison, We sincerely apologize for the distress and frustration this situation has caused. We understand how serious your concerns are, especially given the circumstances surrounding your purchase. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We take feedback like this very seriously and are committed to resolving all outstanding issues. If your order has not arrived or you have not received clear communication, we want to make this right as quickly as possible. Kindly contact us with your order number or the email address used at checkout so we can investigate your case in detail. We will provide a clear update on your order status and, where necessary, arrange a reshipment or issue a refund in accordance with our policies. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Sneha, We sincerely apologize for the frustration and inconvenience you have experienced. We completely understand how upsetting it is not to receive shipping confirmation or tracking details, especially after placing your order well in advance. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. If you have still not received your order, kindly contact us with your order number or the email address used at checkout so we can review your order status in detail. We will be happy to provide an updated status, arrange a reshipment if necessary, or issue a refund if applicable. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Julie, Thank you for your kind feedback, we truly appreciate you sharing your experience. We’re delighted to hear that your order arrived safely and that you’re enjoying the game with your family. It’s especially great to know it brought some fun and laughter, just as intended. We also appreciate your patience with the delivery time, particularly during the busy sale period. Your support means a lot to us, and we hope you continue to enjoy many more fun moments with your family over the holidays. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Taihakoa, Thank you for your thoughtful feedback, we truly appreciate you sharing your experience. We’re very pleased to hear that the set met your expectations and arrived in time for your wife’s birthday. It’s great to know you found the communication helpful and that you’re enjoying the game. We also appreciate your understanding regarding the delivery timeframe. Your support means a lot to us, and we hope you both continue to have fun with the set. Kind regards, MagnetChess