MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 29, 2026

Hi Tom, We’re sorry to hear about your experience and understand how frustrating it is to be left without updates, especially when the items were intended as Christmas presents. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of replies to your email and the absence of shipping updates, that is not the experience we aim to provide. If you still have not received your order, please contact us with your order number or the email used at checkout so we can check your order right away and get this resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Deborah, We’re sorry to hear about your experience and understand how frustrating it is to be left without updates after placing your order and being charged. We want to reassure you that we're a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of reply to your email and the absence of order updates, that is not the experience we aim to provide. If you still need assistance or would like us to check your order status, please contact us with your order number or the email used at checkout so we can look into this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Alison, We’re sorry to hear about your experience and understand how disappointing it is to still be waiting after placing your order so early, especially with unclear and conflicting updates. We want to reassure you that we’re a small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the confusion caused by inconsistent tracking updates, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check the latest status for you and provide a clear update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Llanie, We’re sorry to hear about your experience and understand your frustration, especially with not receiving any response after reaching out and still not having an update on your order. We want to reassure you that we’re a small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of reply to your email and the continued marketing emails while you’re waiting for an update, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check your order status and get back to you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Lawrence, We’re sorry to hear about your experience and understand how upsetting and stressful this situation feels, especially when you’ve tried to reach us and haven’t received replies. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of clear updates regarding shipping, tracking, and cancellation requests, that is not the experience we aim to provide. If you still need assistance, please contact us with your order number or the email used at checkout so we can check your order status and help resolve this as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Jason, We’re sorry to hear about your frustration and understand your concerns about the shipping timeline. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. Some orders are shipped from overseas fulfillment partners, and final delivery is completed by local carriers such as Canada Post once the parcel arrives in the destination country, which can extend delivery times. We also apologize that this wasn’t made clearer at checkout and for the lack of updates, that is not the experience we aim to provide. If you still need help, please contact us with your order number or email used at checkout. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Paul, We’re sorry to hear about your experience and understand your concern, especially with no tracking updates and no replies to your emails. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of communication and tracking information, that is not the experience we aim to provide. If you still need assistance, please contact us with your order number or the email used at checkout so we can check your order status and help resolve this as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Anne, We’re sorry to hear about your experience and understand how frustrating it is to be charged and then not see shipping updates or receive replies. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also apologize for the lack of response to your emails and the delay in shipping updates, that is not the experience we aim to provide. If you still need help, please contact us with your order number or the email used at checkout so we can check your order status and assist you as quickly as possible. Kind regards, MagnetChess