MagnetChessReviews of magnetchess.shop

Response from MagnetChessMay 8, 2026

Hi Ernie, We’re very sorry to hear about your experience and sincerely apologize for the delay, lack of communication, and the frustration this has caused. We completely understand how disappointing this must be, especially after waiting several weeks without receiving your order. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We would really appreciate the opportunity to resolve this for you. Please send us your order number or the email used at checkout so we can urgently investigate your order and provide you with a clear update or resolution as soon as possible. Kind regards, MagnetChess

Response from MagnetChessMay 5, 2026

Hi Darryl, We sincerely apologize for the frustration and disappointment you have experienced. We understand how upsetting it is to wait several months without receiving your order, and even more so to be informed that a refund was issued when it has still not appeared after three months. During the holiday period, we experienced a sudden and significant increase in orders after going viral. This unexpected surge placed considerable strain on our fulfillment and customer support processes, which led to delays in order handling, communication, and in some cases, refund processing. That said, this should not have resulted in the extended delay and lack of clarity you experienced. We kindly ask you to contact us with your order number or the email address used at checkout so we can review your case thoroughly. We will verify the refund status, ensure it is properly completed if it has not been processed successfully, and provide you with a clear and timely resolution. We appreciate your patience and the opportunity to make this right. Kind regards, MagnetChess

Response from MagnetChessApr 30, 2026

Hi Sally, We’re really sorry to hear about your experience, and we completely understand how frustrating it can be to wait for your order while not getting timely responses. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We’d like to make this right for you. Please reach out to us with your order number or the email used at checkout so we can look into your order and resolve this as quickly as possible, whether that means providing a status update, arranging a reshipment, or issuing a refund where applicable. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Deborah, Thank you so much for your kind words! We’re really glad to hear that Vanessa was able to help and made sure everything was received properly. We truly appreciate your support and will be sure to pass this along to her 😊 Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Belle, We’re really sorry to hear about your experience and understand how frustrating this must be, especially after waiting so long for a refund. We want to clarify that we are not a scam, and refunds are processed once returned items are received and verified. That said, a delay of this length is not acceptable, and we sincerely apologize for the inconvenience. We also understand your concern regarding return shipping, and we’re sorry this added to your frustration. Please email us so we can check your case directly and follow up on your refund as a priority. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Katrina, Thank you so much for your kind review and for your patience, we really appreciate it. During the holiday period, we experienced a sudden increase in orders after going viral. This caused delays in processing, shipping, and responding to customer inquiries. In some cases, tracking information didn’t update correctly or reflect the courier’s latest status. We’re glad we were able to follow up with the courier and locate your order. Thank you for your understanding, and we’re so happy to hear you’re enjoying the game, it means a lot to us. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi David, Thank you for your feedback, and we’re sorry to hear about your experience. We understand your frustration regarding the non-arrival of your order. This is not the experience we want for our customers. While delivery issues can sometimes occur with courier partners, we always take responsibility for investigating and resolving these cases. We want to assure you that our business is legitimate and fully operational, and we do not ignore customer concerns. We work closely with our shipping partners to track and resolve issues as quickly as possible. While the holiday period brought an unusually high volume of orders, we acknowledge that we should have communicated more effectively and resolved this matter much sooner. Please accept our apologies for the delay and lack of timely updates. Please reach out to us directly with your order details so we can assist you further and make this right. Kind regards, MagnetChess

Response from MagnetChessApr 12, 2026

Hi Paul, Thank you very much for your thoughtful feedback and for recommending our product, we truly appreciate it. We’re delighted to hear that your sets arrived in good condition and that you and your family are enjoying them. We sincerely apologize for the delay in delivery and understand your concerns regarding the shipping time not meeting the expected estimate. We acknowledge that this is an area for improvement, and we are actively working with our logistics partners to provide more accurate delivery timelines, particularly during peak seasons. We also appreciate your positive comments regarding our customer care team. It’s encouraging to know that their support and response times met your expectations. Thank you again for your honesty, patience, and support. Your feedback is invaluable in helping us improve our service, and we are grateful to have you as part of the MagnetChess community. Kind regards, MagnetChess