MagnetChessReviews of magnetchess.shop

Response from MagnetChessJul 5, 2026

Hi William, Thank you so much for your great feedback! We're really happy to hear you're enjoying the game and that it’s the best one you’ve played. We also appreciate your patience with the delivery delays during Christmas, and we’re glad everything was sorted out for you. Thanks again for your support and for taking the time to share your experience, it means a lot to us! Kind regards, MagnetChess

Response from MagnetChessJul 5, 2026

Hi There, We’re sincerely sorry to hear about your experience and the frustration this situation has caused. We understand how disappointing it must have been to have been waiting for your order since November while continuing to receive promotional emails, and we truly apologize for the inconvenience and disappointment. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We also understand your frustration with the lost package claim process. While carriers may require documentation before approving a claim, we recognize that this can be inconvenient. If your order has been confirmed as lost in transit, we’d be happy to arrange a complimentary replacement shipment. Thank you for your feedback, it helps us continue improving our shipping process and customer support. Kind regards, MagnetChess

Response from MagnetChessJun 23, 2026

Hi Anne, We sincerely apologize for the delay and the frustration this experience has caused. We understand how disappointing it must have been to wait so long for your order and feel that your concerns were not fully addressed. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We appreciate you bringing this to our attention. Your feedback is valuable to us, and we are committed to improving both our delivery experience and customer support to better serve our customers in the future. Kind regards, MagnetChess

Response from MagnetChessJun 23, 2026

Hi There, Thank you for your wonderful feedback! We're so glad to hear that you're happy with the quality of the product and that you're having fun playing it. It’s also great to know that you had a positive experience with our customer service team. We truly appreciate your support and hope you continue to enjoy the game for years to come. Thank you once again for your purchase and for taking the time to share your experience. Kind regards, MagnetChess

Response from MagnetChessJun 23, 2026

Hi DiLynn, Thank you so much for your wonderful review. We're delighted to hear that your order arrived on time and that the game has become a favorite with your family. It’s especially great to know that players of all ages, including the grands, are enjoying it together. We love that you ordered two sets so everyone can join in the fun. Thank you once again for your purchase and for taking the time to share your experience. Kind regards, MagnetChess

Response from MagnetChessMay 21, 2026

Hi Nicola, We’re very sorry to hear about your experience and sincerely apologize for the delay, lack of communication, and the frustration this has caused. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. We would really appreciate the opportunity to resolve this for you. Please send us your order number or the email used at checkout so we can urgently investigate your order and provide you with a clear update or resolution as soon as possible. Kind regards, MagnetChess

Response from MagnetChessMay 18, 2026

Hi There, Thank you for your kind feedback . We truly appreciate your trust in giving us a chance despite your initial hesitation. We are delighted to hear that your items arrived successfully and that you are enjoying them. Providing excellent after-sales support is very important to us, so it is wonderful to know that Mira’s follow-up communication made a positive impression. Your kind words and support mean a great deal to our team. Thank you once again for your purchase and for taking the time to share your experience. Kind regards, MagnetChess

Response from MagnetChessMay 8, 2026

Hi Christopher, Thank you so much for taking the time to share your experience. We’re genuinely grateful to hear that your order arrived smoothly and that you’re enjoying the game enough to come back for more. It means a lot to us that it’s becoming something you can share with friends and use in your group. Thanks again for taking the time to share your experience, and we’re here if you ever need anything further. Kind regards, MagnetChess