MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 28, 2026

Hi Rachel, We’re really sorry to hear about your experience and understand your frustration. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also sincerely apologize for the lack of communication and tracking updates, this is not the standard we aim to provide. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Luke, We’re really sorry to hear about your experience and understand your frustration. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During that period, we had an unexpected increase in orders, which unfortunately led to delays in processing, shipping, and customer support. We also sincerely apologize for the lack of communication after purchase, this is not the standard we aim to provide. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Matt, We’re really sorry to hear about your experience and completely understand how frustrating it must be to wait two weeks without any update, especially after trying to reach out and not receiving a reply. We want to reassure you that we are a legitimate small family-run business and all orders are fulfilled. During the holiday, we experienced a sudden increase in orders after going viral, which unfortunately caused delays in processing, shipping, and customer support responses. We also sincerely apologize for the lack of communication and tracking updates, this is not the level of service we aim to provide. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll prioritize your case and work to resolve this as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Benni, Thank you so much for taking the time to share your feedback, we really appreciate it. We’re genuinely glad to hear your order arrived and that you’ve already been able to enjoy a quick game. It’s also great to know you find it handy, compact, and easy to take with you when travelling. We understand it may have been a bit smaller than expected, so your honest note is really helpful for others too. Thanks again for your support and for giving it a try, it means a lot to us. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Guillaume, We’re really sorry to hear about your experience, we understand how frustrating it is waiting 15 days with no update, especially after reaching out and not getting a reply. We want to reassure you that we’re a genuine small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which unfortunately caused delays in processing, shipping, and customer support. We also sincerely apologize for the lack of communication and tracking updates, this isn’t the level of service we aim to provide. If you’re still waiting on your order, please send us your order number or the email used at checkout, and we’ll prioritize your case and get it sorted as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Julie, We’re really sorry to hear about your experience, we understand how frustrating it is waiting 15 days with no update, especially after reaching out and not getting a reply. We want to reassure you that we’re a genuine small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which unfortunately caused delays in processing, shipping, and customer support. We also sincerely apologize for the lack of communication and tracking updates, this isn’t the level of service we aim to provide. If you’re still waiting on your order, please send us your order number or the email used at checkout, and we’ll prioritize your case and get it sorted as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi There, Nous sommes vraiment désolés d'apprendre ce qui vous est arrivé et comprenons parfaitement votre frustration face à l'absence de nouvelles et de réponse. Nous tenons à vous rassurer : nous sommes une petite entreprise familiale tout à fait sérieuse et toutes les commandes sont traitées. Pendant les fêtes, nous avons connu une augmentation soudaine du nombre de commandes après être devenus viraux, ce qui a malheureusement entraîné des retards dans le traitement des commandes, les expéditions et le service client. Nous vous présentons nos sincères excuses pour ces problèmes de communication — ce n'est pas le niveau de service que nous souhaitons offrir. Afin de résoudre ce problème le plus rapidement possible, veuillez nous envoyer votre numéro de commande et l'adresse e-mail utilisée lors du paiement afin que nous puissions localiser votre commande et organiser immédiatement un remboursement ou une nouvelle expédition. Kind regards, MagnetChess

Response from MagnetChessApr 29, 2026

Hi Jean, We’re really sorry to hear about your experience and understand your frustration with the lack of updates and responses. We want to reassure you that we’re a genuine small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which unfortunately caused delays in processing, shipping, and customer support. We also apologize for the incorrect or non-working tracking link and the lack of reply to your emails. Please send us your order number and the email used at checkout so we can look into this immediately and either resolve the issue, reship your order, or arrange a refund. Kind regards, MagnetChess