MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 27, 2026

Hi Sarah, We’re sorry to hear about your experience and completely understand your frustration, especially after ordering on 7 December and not receiving any updates. We know how concerning this feels when there’s been no communication, and this is not the level of service you should receive. We want to reassure you that MagnetChess is a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’d like us to check your order and provide an update, please contact us with your order number and we will look into it straight away. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi there, We’re sorry to hear about your experience and understand why you’re concerned, especially with no order updates or responses to your email. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’re still willing, please send your order number (or the email used at checkout) and we will prioritize looking into this directly and getting you a clear update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Danielle, We’re sorry to hear about your experience and understand how worrying this must feel, especially with Christmas approaching and no updates or replies to your emails. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’re still willing, please send your order number (or the email used at checkout) and we will prioritize looking into this directly and getting you a clear update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Marcia, Thank you so much for taking the time to share your experience, we really appreciate it. We’re genuinely glad to hear the game has been such a big hit with you and your grandkids, and that it’s bringing you all so much enjoyment. We’re also very grateful for your patience with the delivery time. During the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in dispatch, delivery, and customer support responses. We understand that waiting can be frustrating, especially when you’re looking forward to using it, and your feedback helps us keep improving how we operate. Thanks again for your support and for choosing us, it means a lot to the small team behind this. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Kay, Thanks for taking the time to share your experience, we really appreciate it. We’re glad to hear your two sets arrived and that, considering Black Friday and Cyber Monday, the delivery time worked out for you. We also understand your comments about communication and speed of updates. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize that communication and timing haven’t always met expectations. As a small family-run business, we had an unexpected increase in orders during that period, which impacted both shipping times and customer support. We’re actively working on improving this so the experience is smoother moving forward. Thanks again for your patience and understanding, it’s genuinely appreciated. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Mim, Thank you for your feedback, and I’m really sorry for your experience. We understand how frustrating it must have been for your order to arrive late, especially as a Christmas gift. We want to reassure you that we are not a scam. We’re a small family-run business, and during the holiday season we experienced a sudden increase in orders after going viral, which led to delays in fulfilment and shipping updates. That said, we completely understand how worrying it is to be waiting this long, especially for Christmas presents, and we apologize for the lack of communication. Regarding safety concerns, our product undergoes strict quality control before every production run and complies with international safety standards. It is not included in any recall or safety notice. The magnets are tested for durability and correct size, and we have never had a safety incident related to our game. If you’re still willing, please send your order number (or the email used at checkout) and we will prioritize looking into this directly and getting you a clear update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Drew, We’re sorry to hear about your experience and understand how worrying this must feel, especially with Christmas approaching and no updates or replies to your emails. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’re still willing, please send your order number (or the email used at checkout) and we will prioritize looking into this directly and getting you a clear update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Jen, We’re really sorry to hear about your experience, and we completely understand your frustration, especially given these were meant to be Christmas gifts. The conflicting updates, lack of tracking information, and delays you’ve described are not the standard we aim to provide, and we sincerely apologize for the confusion and poor communication. We’re a small family-run business, and during the holiday season we experienced an increase in orders after going viral, which led to delays in fulfilment and shipping updates. That said, we recognize this does not excuse the experience you’ve had. We take your concerns seriously, particularly regarding the refund request, and we would like the opportunity to review this properly. Please send us your order details so we can investigate as a priority and provide a clear resolution. Kind regards, MagnetChess