MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 26, 2026

Hi Scott, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of communication. We completely understand why you feel disappointed, especially with your order intended for Christmas. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to longer processing times and delays in customer support. Unfortunately, your order was affected by this. We also understand your concerns regarding the email updates and discount code, and we’re truly sorry that this came across in a way that felt misleading. That was never our intention. We appreciate your feedback and are genuinely sorry we did not meet your expectations. If you would like us to look into your order further, please email us and we will assist you directly. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Susannah, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of response to your emails. We completely understand how disappointing this must be, especially as it was intended as a gift for your cousins. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to longer processing times and delays in customer support. Unfortunately, your order was affected by this, and we sincerely apologize. If you’re still open to it, please email us again so we can check your order and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Anne, We’re really sorry to hear about your experience and the frustration caused by the lack of communication and updates on your order. We completely understand how disappointing this must feel. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both shipping and customer support. Unfortunately, your order was affected by this, and we sincerely apologize. We also understand your concern about receiving a standard response—that’s not how we want you to feel, and we genuinely do care about resolving each case properly. If you’re open to it, please email us again so we can check your order and assist you directly as a priority. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Neil, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of updates. We completely understand how this has led to concern, especially after waiting without clear communication. We want to reassure you that we are not a scam company. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both processing and customer support. Unfortunately, your order was affected by this, and we sincerely apologize. We also understand your concerns and are truly sorry we didn’t provide the level of service you expected. If you’re still open to it, please email us so we can look into your order as a priority and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Catarina, We’re really sorry to hear about your experience and the lack of updates and responses regarding your order. We completely understand how frustrating this must be. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both processing and customer support. Unfortunately, your request was affected by this, and we sincerely apologize for the delay in responding. If you’re still open to it, please email us again so we can check your order. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Ricardo, Thank you so much for your review! We’re glad to hear you’re enjoying the game and that it lived up to your expectations 😊 We also appreciate your patience with the delivery and your recommendation—it really means a lot to us. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Rosanna, Ci dispiace sapere quanto sia stata frustrante questa esperienza, soprattutto vista la mancanza di aggiornamenti sulla spedizione e di risposte alle tue e-mail. Comprendiamo la tua preoccupazione data la scarsa comunicazione e concordiamo sul fatto che questa esperienza non abbia soddisfatto gli standard che avrebbe dovuto. Vogliamo rassicurarti sul fatto che MagnetChess è un'azienda seria e che tutti gli ordini vengono evasi, ma riconosciamo che la tua esperienza non lo abbia dimostrato. Essendo una piccola azienda a conduzione familiare, abbiamo registrato un aumento inaspettato degli ordini in quel periodo, il che ha causato ritardi nelle spedizioni e nell'assistenza clienti. Detto questo, la mancata risposta alle e-mail è inaccettabile e ci scusiamo sinceramente. Se possibile, ti preghiamo di contattarci nuovamente indicando il numero dell'ordine (#103047) e daremo la priorità alla verifica dello stato di tracciamento, fornendoti immediatamente un aggiornamento chiaro. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Ryan, Thank you so much for your feedback! We’re really glad to hear you’re happy with the product and that it met your expectations 😊 We also appreciate your patience with the delivery and are happy to hear the updates helped keep you informed. Kind regards, MagnetChess