MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 27, 2026

Hi Kieran, We’re really sorry to hear about your experience, and we understand your frustration. Not receiving shipping information or any response is not the level of service we aim to provide, and we sincerely apologize for the delay and lack of communication. We’re a small family-run business, and during a recent increase in orders after going viral, we experienced delays in fulfilment and customer support. That said, we understand how concerning this is, especially when you haven’t had any updates. Your order is important to us, and we’d like to resolve this as quickly as possible. Please send your order number or the email used at checkout so we can prioritize your case and provide a clear update. We appreciate your patience and the opportunity to put this right. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Tara, We’re sorry to hear about your experience and completely understand your frustration. We understand it may have seemed like a scam due to the long wait and lack of communication, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we experienced an unexpected increase in orders, which unfortunately led to delays in both shipping and customer support. That said, we sincerely apologize for the lack of communication, as this is not the level of service we aim to provide. We truly appreciate your patience throughout this process, and we’re very glad to hear that you’re happy with the product. Your feedback is important to us and helps us do better moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Richard, Thank you so much for the 5-star rating, we really appreciate your support! We’re glad you enjoyed the game, and we sincerely apologize for the long wait and lack of communication. We understand it may have seemed like a scam, but we want to reassure you that we are a legitimate business and all orders are fulfilled. As a small family-run business, we experienced an unexpected increase in orders during that time, which caused delays in shipping and support. We’re very grateful for your patience and truly value your feedback as we work to improve. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Pete, Thank you so much for your kind feedback, we truly appreciate your support! We’re really grateful for your patience and are glad to hear your query was answered and your order arrived within the expected timeframe. It’s also great to know the magnets are strong and the game is enjoyable as described. We truly value your support and are happy you’re having a good experience with the product. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi There, Thank you so much for your kind feedback, we truly appreciate your support! We’re really glad to hear you’re enjoying the game and that it’s become a fun part of your coffee table routine. It’s always great when it brings a bit of humor and friendly competition into everyday life. We truly appreciate you taking the time to share your experience, and we’re grateful for your support! Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi El, Thank you so much for the kind rating, we truly appreciate your support! We’re really glad to hear you’re happy with the product and enjoying it. We’re sorry the delivery time was longer than expected, and we understand how that can be frustrating. We’re a small family-run business, and during that period we experienced an unexpected increase in orders, which unfortunately led to delays in shipping. We’re very grateful for your patience and truly appreciate your feedback as we continue working to improve our delivery times. Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Lenore, Thank you so much for your honest feedback, we truly appreciate your support! We’re really glad to hear that your order arrived within the expected timeframe and that the tracking and delivery updates were clear and easy to follow. We also appreciate your comment regarding pricing, it’s always helpful for us to understand how customers feel, and we’ll take that into consideration as we continue to improve. Thank you again for taking the time to share your experience and for your support! Kind regards, MagnetChess

Response from MagnetChessApr 28, 2026

Hi Ima, We’re really sorry to hear about your experience and understand your frustration. We want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we experienced an unexpected increase in orders, which unfortunately led to delays in shipping and customer support. We also understand your concern regarding the tracking information and sincerely apologize for the lack of communication. We are actively working to improve our shipping updates and response times so this doesn’t happen again. If you’re still waiting on your order, please reach out to us with your order number or the email used at checkout, and we’ll look into this for you right away and make sure it’s resolved as quickly as possible. Kind regards, MagnetChess