MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 27, 2026

Hi Robert, We’re sorry to hear how frustrating your experience has been, especially after such a long wait and poor communication from our side. We understand your disappointment, waiting 5 weeks with limited updates is not the experience we aim to provide. We want to reassure you that MagnetChess is a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in both shipping and customer support. We also acknowledge that our communication has not been good enough, and we sincerely apologize for that. We appreciate you taking the time to share your feedback, even though it’s clearly been a frustrating experience. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Lou, We’re really sorry to hear about your experience and the frustration caused by the lack of communication and delivery updates. We completely understand how upsetting this must be, especially with your orders intended as Christmas gifts. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both processing and customer support. Unfortunately, your orders were affected by this, and we sincerely apologize. We also understand why this situation has left you feeling this way, and we’re truly sorry we didn’t meet your expectations. If you’re open to it, please email us again so we can look into your orders as a priority and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Chantal, We’re really sorry to hear about your experience and how disappointed you feel, especially with these being intended as Christmas presents. We completely understand your frustration. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and customer support. Unfortunately, your order was affected by this, and we sincerely apologize for the lack of communication. We also understand your concerns about expectations around delivery times and agree that clearer communication would have helped. If you haven’t already, please email us again so we can look into your order as a priority and assist you with a resolution as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Maree, Thank you so much for your lovely review! We’re really happy to hear you’re enjoying the game and that the updates helped keep you informed through delivery 😊 We also truly appreciate your understanding regarding the delay and your kind words about the product itself. It means a lot to our team. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Cameron, We’re really sorry to hear about your experience and the frustration caused by the delays and lack of communication. We understand why this has left you feeling upset. We want to reassure you that we are not a scam company. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. That said, we also acknowledge that not responding or keeping you updated was not acceptable, and we sincerely apologize. If you’re still open to it, please email us so we can look into your order as a priority and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Helen, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of replies to your follow-up messages. We completely understand how disappointing this must be, especially as this was intended as a Christmas gift. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both processing and customer support. Unfortunately, your order was affected by this, and we sincerely apologize for the lack of communication. If you’re still open to it, please email us again so we can look into your order as a priority and assist you further as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Jane, We’re really sorry to hear about your experience and the frustration caused by the lack of updates and responses. We completely understand why this has been disappointing. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both shipping and customer support. That said, we also acknowledge that not keeping you properly updated was not good enough, and we sincerely apologize. If you’re still open to it, please email us again so we can check your order and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Paula, We’re really sorry to hear about your experience and the frustration caused by not receiving updates or replies to your emails. We completely understand how worrying this must feel, especially as this was intended as a Christmas gift. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both shipping and customer support. Unfortunately, your order was affected by this, and we sincerely apologize for the lack of communication. We also understand your concerns, and we’re truly sorry for the disappointment this has caused. If you’re still open to it, please email us again so we can look into your order as a priority and assist you as quickly as possible. Kind regards, MagnetChess