MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 27, 2026

Hi Stan, We’re sorry to hear about your experience and understand your frustration. We understand your experience didn’t reflect it, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. However, we acknowledge that not responding to your emails is unacceptable, and we sincerely apologize. If you’re still waiting on your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Mara, We understand how frustrating this has been, and we’re very sorry for the lack of communication especially given the timing around Christmas. We want to reassure you that we are a legitimate business, and all orders are processed and fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, during that period we had an unexpected increase in orders, which caused delays in both shipping and customer support, meaning some orders did not arrive in time for Christmas as intended. That said, not replying to your emails is not acceptable, and we sincerely apologize. We are actively working to catch up and improve our response times, and we truly appreciate your patience. If you’re still waiting on your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Lisa, We’re sorry to hear that you haven’t received your order and that you haven’t been able to get a response from us. We also understand how frustrating it is to receive follow-up emails requesting a review while still waiting for your items. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we understand your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to emails is unacceptable, and we sincerely apologize. We are working to resolve all outstanding orders and improve our communication. If you’re still waiting on your order, please contact us with your order number or the email used at checkout, and we will look into this straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Aruni, We’re sorry the delivery took longer than expected and that there were fewer magnets than anticipated, but we’re glad to hear you still enjoyed the game. We truly appreciate your feedback and your patience. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we understand your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and some fulfillment issues. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. We are working hard to improve both our service and communication. Thank you again for your understanding, support, and for taking the time to share your experience with us. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Christine, We’re very sorry to hear about your experience and understand how disappointing this must be, especially with Christmas timing and the lack of updates. We want to reassure you that we are a legitimate business and all orders are fulfilled, but we recognize your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. We are actively working to resolve outstanding orders and improve our communication. We understand your frustration and respect your decision to contact your payment provider. If you still need assistance, we remain available to help resolve your order as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi J, Thanks for taking the time to leave a review, really glad to hear your order arrived safely and was well packaged. We completely understand why you were worried at first, especially over Christmas when things tend to take a bit longer. A three-week delivery time in that period can feel slow, so we appreciate your patience. Just to reassure you, we are a legitimate business and all orders are fulfilled. That said, we do recognize that the experience hasn’t always felt that way for everyone. As a small family-run business, we had an unexpected increase in orders over that time, which did impact delivery times and how quickly we could respond to messages. We’re working on tightening all of that up so it runs more smoothly going forward. Thank you again for your understanding, support, and for taking the time to share your experience with us. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi there, Thanks for your feedback. We’re glad to hear your order arrived on time and that the updates along the way were helpful. It’s great to know the packaging worked well for travel and that the game has been enjoyed by all ages, especially as a stocking filler. We really appreciate you taking the time to share your experience. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Lisa, We’re sorry to hear about your experience and understand why this would feel concerning, especially with no updates or replies to your emails. We want to reassure you that MagnetChess is a legitimate business and all orders are fulfilled, but we recognise your experience hasn’t reflected that. As a small family-run business, we had an unexpected increase in orders during that period, which caused delays in both shipping and customer support. We also acknowledge that not responding to messages is unacceptable, and we sincerely apologize. If you’ve placed an order for 3 kits and are still waiting for confirmation or delivery, please contact us with your order number or the email used at checkout, and we will look into this straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess