MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 26, 2026

Hi Vaaldir, We’re really sorry to hear about your experience and the frustration caused by not receiving updates or replies to your emails. We completely understand why this has left you feeling concerned and disappointed. We want to reassure you that we are not a scam company. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. That said, we also acknowledge that not responding to your emails was not acceptable, and we sincerely apologize for that. If you’re still open to it, please email us again so we can look into your order as a priority and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Dan, We’re really sorry for the frustration and concern this situation has caused. We completely understand why it feels worrying when there are no clear tracking updates. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in processing and dispatch updates. Your order has been affected by this, and we sincerely apologize for the delay and lack of clarity. We also understand your concerns regarding the tracking status and how this appears on your end. If you’re open to it, please email us so we can check your order details and give you a proper update as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Anita, Thank you so much for your feedback! We’re glad to hear you still found the game fun to play and that it arrived before Christmas. We also appreciate your note about the size difference and limited shipping updates—this is helpful feedback for us, and we’re sorry if that part didn’t meet your expectations. We truly appreciate your support and hope you continue to enjoy the game 😊 Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Jacqueline, We’re sorry to hear about your experience and understand your frustration, especially regarding the charge and lack of communication. We are a legitimate business, we’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. That said, we also recognize that not replying to your emails is not acceptable, and we sincerely apologize. If you still have not received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Alissa, We’re sorry to hear about your experience and understand your frustration. We are a legitimate business, and all orders are processed and fulfilled, but we recognize your experience hasn’t reflected that. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. If you still have not received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Bianca, We’re sorry to hear about your experience and understand your frustration. We understand your experience didn’t reflect it, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. However, we acknowledge that not responding to your emails is unacceptable, and we sincerely apologize. If you still have not received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi Lynette, We’re sorry to hear about your experience and understand your frustration. We understand your experience didn’t reflect it, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. However, we acknowledge that not responding to your emails is unacceptable, and we sincerely apologize. If you still have not received your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 27, 2026

Hi there, We’re sorry to hear about your experience and understand your frustration. We understand your experience didn’t reflect it, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. However, we acknowledge that not responding to your emails is unacceptable, and we sincerely apologize. If you’re still waiting on your order, please contact us with your order number or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess