MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 26, 2026

Hi Mrs Watson, We’re really sorry to hear about your experience and the frustration caused by the lack of updates and communication. We completely understand how concerning this must have been, especially when you were expecting timely dispatch information. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both processing and customer support. Unfortunately, your order was affected by this. We also understand your concerns regarding email links and website security warnings, and we’re sorry for any confusion or worry this caused. If you’re open to it, please email us so we can look into your order and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Gerry, We’re really sorry to hear about your experience and the frustration caused by not receiving any responses or updates on your order. We completely understand how disappointing this must be, especially when this was intended for your grandchildren. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both processing and customer support. That said, we also acknowledge that not responding to your emails is not acceptable, and we sincerely apologize for that. We’d really like the chance to look into this and resolve it for you. Please email us again and we will prioritize your case. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Alison, We’re really sorry for the frustration and concern this situation has caused, especially with your order being intended as Christmas presents. We completely understand how disappointing this must be. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both shipping and customer support. Unfortunately, your order was affected by this. We also sincerely apologize for not responding to your cancellation and refund request in time. That’s not the level of service we aim to provide. Please email us again so we can look into your order as a priority and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Glenn, We’re really sorry for the frustration and the lack of communication you’ve experienced. We understand how disappointing it is to wait without updates after placing your order. We’re a small family-run business, and during that period we had an unexpected increase in orders, which led to delays in both processing and customer support. Unfortunately, your order was affected by this. We also apologize for not responding to your email—that’s not the experience we want to provide. If you’re still open to it, please email us again so we can check your order and assist you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Eilidh, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of response. We completely understand why you feel disappointed, especially with these intended as presents. We want to reassure you that we are not a scam company. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. That said, we also acknowledge that not replying to your email was not acceptable, and we sincerely apologize. If you’re still open to it, please email us again so we can look into your order as a priority and help resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Trevor, We’re really sorry to hear that you haven’t received your order and that you’ve had no response to your emails. We completely understand why this has led to frustration and concern. We want to reassure you that we are not a scam company. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both shipping and customer support. That said, we also recognize that not replying to your emails is not acceptable, and we sincerely apologize. If you’re still open to it, please email us again so we can look into your order as a priority and help resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Emil, We’re really sorry to hear about your experience and the frustration caused by the lack of clear tracking updates and communication. We completely understand why this is concerning, especially with your order intended for Christmas. We’re a small family-run business, and during that period we had an unexpected increase in orders, which unfortunately caused delays in both processing and customer support. Your order was affected by this, and we apologize for the confusion around the tracking status. We also sincerely apologize for not responding to your messages—that is not the experience we want for our customers. If you’re still open to it, please email us again so we can look into your order as a priority and help resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 26, 2026

Hi Wade, We’re really sorry to hear about your experience and the frustration caused by the delay and lack of responses to your emails. We completely understand how disappointing this must be, especially with these intended as Christmas gifts. We’re a small family-run business, and during December we had an unexpected increase in orders, which led to longer processing times and delays in customer support. Unfortunately, your order was affected by this, and we sincerely apologize. We also understand your concern about timing and communication, and we’re truly sorry we didn’t meet your expectations here. If you’re still open to it, please email us again so we can look into your order as a priority and help resolve this for you as quickly as possible. Kind regards, MagnetChess