MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 19, 2026

Hi Michaela, We’re really sorry for the poor experience you’ve had and for not responding to your emails. We understand how frustrating that must be, especially while also waiting for your order. We’re a small family-run business, and during December we had an unexpected increase in orders, which unfortunately affected both our shipping times and response times. That said, we know this doesn’t excuse the lack of communication you’ve experienced, and we sincerely apologize. We want to help resolve this for you properly. Please email us again and we will prioritize your case and look into your order. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Patricia, Thank you for taking the time to update your review, and we’re really sorry again for the delays and the frustration you experienced while waiting. We completely understand how disappointing it must have been for it to arrive after Christmas, especially for a gift. We’re a small family-run business, and during December we had an unexpected increase in orders, which caused significant delays in both shipping and communication. That said, we also recognize that the lack of clear and consistent updates made the experience more stressful, and we sincerely apologize for that. We’re glad to hear it has finally arrived, and we truly hope your grandies enjoy the game despite the delay. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Lee, Thank you so much for your review! We’re really glad to hear the game brought some great entertainment on Christmas Day and that you found it fun and easy to take anywhere. We appreciate your patience with the delivery time as well, and we’re happy it still made it in time to be enjoyed over the holidays. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Shaunie, We’re really sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to wait so long without clear updates, and we apologize for that. We’re a small family-run business, and during November and December we had an unexpected increase in orders, which caused significant delays and impacted our communication. This is not the experience we aim to provide, and we understand why you feel let down. We also want to reassure you that we are not a scam company, but we do recognize that the lack of timely updates has damaged your trust, and we’re truly sorry for that. If you’re open to it, please email us so we can look into your order and try to resolve this properly for you. Kind regards, MagnetChess

Response from MagnetChessApr 20, 2026

Hi Erika, Thank you for your feedback, and we’re sorry to hear about your experience. We sincerely apologize for the delays, lack of communication, and the difficulty you’ve had reaching us. Due to an unexpected surge in demand over the holiday period after our products gained significant online attention, our team experienced delays in order processing, dispatch, and updating tracking information. We understand how concerning it must have been, especially with the website being temporarily unavailable, and we truly regret any inconvenience or doubt this may have caused. Please be assured that we are a legitimate business and are actively working to resolve all outstanding orders and customer inquiries as quickly as possible. If your order has still not arrived, we kindly ask you to reach out to us again so we can prioritize your case and provide you with the most up-to-date information or a suitable resolution. Thank you for your patience, understanding, and for taking the time to share your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 20, 2026

Hi there, Thank you for your feedback, and we’re sorry to hear that the shipping was slower than expected and that the communication fell short. We sincerely apologize for the delays and for not providing clearer, more timely updates throughout the process. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. We understand how frustrating this must have been. We’re very pleased to hear that the game met your expectations once it arrived. That means a lot to us. Your feedback is incredibly valuable, and we’ll use it to continue improving our service and communication moving forward. Thank you again for your patience and for sharing your thoughts. Kind regards, MagnetChess

Response from MagnetChessApr 20, 2026

Hi Eva, Thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re delighted to hear that you had no issues with your order and that our team was able to respond promptly when you checked on the delivery. It’s great to know your package arrived in time for Christmas and that your family had such a fun time enjoying the game together. Moments like those are exactly why we do what we do, and it means a lot to hear that our product could be part of your celebrations. We also really appreciate your understanding during the busy holiday period. As you mentioned, it can be an especially demanding time, and your patience and support make a big difference. Thank you again for your thoughtful feedback and for choosing us, we hope to bring you more fun experiences in the future! Kind regards, MagnetChess

Response from MagnetChessApr 20, 2026

Hi Bateman, Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologize for the poor communication, confusion around the review links, and the concerns raised regarding the tracking link. This is not the standard we aim to provide, and we completely understand why this would be frustrating and raise concerns. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. We’re also sorry to hear that the delay resulted in additional postage costs for you to forward the parcel in time for Christmas. We understand how inconvenient that must have been. We truly appreciate your honest feedback and will use it to improve our communication, transparency, and overall customer experience moving forward. Kind regards, MagnetChess