Martim L.
Frustrating delivery, but enjoying the game
Update, October 2026: The order did eventually arrive, and I’ve been enjoying the game. The company subsequently reached out and offered a refund, which I’ve declined because I’m happy with the product. I no longer think “scam” was a fair description. Their explanation is that they were overwhelmed by orders, and they seem genuine in wanting to put things right. The delays and poor communication were still frustrating, but I wanted to acknowledge their response and update my review accordingly. Original review: Borderline scam, don't respond to emails, took 2 weeks to even send the order and ignored requests to cancel order. If you really want to try this, just buy a set of identical magnets from amazon for 80% less.
Response from MagnetChessApr 21, 2026
Hi Martim, Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologize for the frustration caused, particularly around your cancellation request and the lack of response you received. We understand how disappointing it is to feel ignored, especially after reaching out multiple times. Over the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and tracking updates. We want to reassure you that we take these concerns seriously and are working to improve both our response times and customer support processes. If your order has not yet been resolved, please contact us again and we will prioritize your order. Thank you for your patience. Kind regards, MagnetChess