MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 19, 2026

Hi Maria, We appreciate you taking the time to share your feedback, and we’re sorry for the disappointment this has caused. Over the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, and customer support. This also meant longer dispatch and delivery times from our overseas warehouse. We understand how frustrating this must be, especially after being advised that the order would arrive in time for Christmas. If you still haven’t received your order, please contact us with your order number or the email used at checkout, and we’ll look into this for you straight away. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi there, Thanks so much for taking the time to leave such a thoughtful review, we really appreciate it. We’re glad to hear your order arrived in time for Christmas Eve and that the tracking updates helped keep you in the loop. It’s also great to know you’re happy with the quality of the game and the pouch for storing the pieces, that’s exactly what we aim for. We’re sorry for the confusion around the packaging for a four-player set. It sounds like we could have explained that much more clearly upfront. We also appreciate your feedback about the instructions, especially regarding the circle size, that’s a really useful point and something we’ll look at improving so it’s clearer for everyone going forward. Thanks again for your kind words and helpful feedback, it genuinely means a lot and helps us make things better. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Janette, Thanks so much for taking the time to share your experience, we really appreciate it. We’re glad to hear your order arrived safely in Brisbane just in time for Christmas, and that everything was in good condition and as described. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing and shipping. It’s completely understandable that the lack of early tracking and updates caused some concern, so we appreciate your patience while the order was on its way. It’s lovely to hear you were looking forward to opening it with your family and grandkids, even if plans changed for now, we hope it brings you a lot of enjoyment when you do get the chance to play together soon. Thank you again for your support. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Wims, Thanks so much for taking the time to leave your feedback , we really appreciate it. We’re sorry the wait time was longer than expected, and we understand that can be frustrating. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. That said, we’re glad you were still able to track your parcel throughout the journey and stay updated on its progress. We also appreciate your honest note about communication speed, that’s something we’re actively working to improve. Most importantly, we’re happy to hear you’re satisfied with your order. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Stephanie, Thank you for taking the time to leave your feedback, we’re sorry to hear about the trouble with your order. We completely understand the frustration, especially after being told it would arrive by Christmas Eve and then it didn’t show up. On top of that, not getting a response to your emails isn’t good enough, and we’re sorry about that. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. If you have not received your order, please send us your order details so we can urgently look into this and provide a clear update or resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Alex, Thanks for taking the time to share your feedback, and we’re really sorry to hear about your experience. We completely understand your frustration with the long delay and the lack of updates. This is not the standard we aim to provide. Over the holiday period, we experienced an unexpected sudden increase in orders after going viral, which led to serious delays in processing, shipping, and tracking updates. That said, we recognize this doesn’t change the inconvenience you’ve gone through. We’d really like the chance to look into your order specifically and make this right for you, whether that’s getting you a clear update right away or arranging a reshipment if your order hasn’t been fulfilled. Please reach out to our support team with your order details so we can resolve this as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Kaye, Thank you for taking the time to update your review and for sharing your full experience with us. We’re sorry again for the delay in shipping and the lack of communication during that time. We understand how disappointing it must have been, especially with your order arriving after Christmas and without updates while you were waiting. Regarding safety concerns, our product goes through strict quality control and complies with international safety standards, with no known safety incidents reported. We also take your comments on communication seriously. You’re right that clearer updates and more transparency would have made a big difference, especially when delays occurred. We’re actively working on improving this so customers are kept better informed moving forward. Thank you again for your patience and for still taking the time to update your experience after receiving your order. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Sherry, Thank you for your feedback, and we’re sorry to hear about your experience. We apologize for the delays, lack of updates, and difficulty reaching us. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. We understand how frustrating this has been and want to reassure you that we are a legitimate business and take these concerns seriously. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess