MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 21, 2026

Hi Ruth, We’re sorry to hear about your experience and understand your frustration regarding the delay, tracking issues, and difficulty reaching support. Over the holiday period, a sudden increase in orders after going viral led to delays in processing, shipping, and customer support, which also affected tracking updates. We want to assure you that we are a legitimate business and all orders are processed and fulfilled, although some have taken longer than expected during this busy period. If you have not received your order, please send us your order details so we can urgently look into this and provide a clear update or resolution. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 20, 2026

Hi There, Thank you for your feedback, we really appreciate you taking the time to share it. We’re glad to hear that even though the order was placed close to Christmas, it still arrived safely and in good time. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates, so it’s great to know yours still made it when needed. It’s also lovely to hear the gift went down so well and brought lots of laughter, that’s exactly what we hope for. Thanks again for your support, and we hope to see you again in the future. Kind regards, MagnetChess

Response from MagnetChessApr 20, 2026

Hi Daniel, Thank you for your feedback, and we’re sorry to hear about your experience. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. However, we understand that this doesn’t change the impact it had on your experience, and we’re genuinely sorry for that. We’re glad to hear you enjoyed the game itself, but we completely understand your hesitation about ordering again after this experience. Thank you for being honest with your feedback, it helps us improve. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Steffen, Thank you for your feedback, and we’re very sorry to hear about your experience. We sincerely apologise for the frustration caused, particularly around your cancellation request and the lack of response you received. We understand how disappointing it is to feel ignored, especially after reaching out multiple times. Over the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and tracking updates. We want to reassure you that we take these concerns seriously and are working to improve both our response times and customer support processes. If your order has not yet been resolved, please contact us again and we will prioritize your order. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi John, Thank you for your feedback, and we’re very sorry to hear about your experience. We completely understand how frustrating and disappointing this must be, especially as the order was intended as a Christmas present and you’ve not received any replies to your emails. That’s not the level of service we aim to provide. Over the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and tracking updates. However, we recognize this does not excuse the lack of communication you experienced. If your order has not yet been resolved, please contact us again and we will prioritize your order. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi Michelle, Thanks for your feedback, and we’re sorry about your experience. We understand the lack of updates was worrying, and we apologize for the delay in getting back to you. Over the holiday period, a sudden increase in orders after going viral caused delays with processing, shipping, and tracking, which also affected our response times. We’re really glad to hear you’re enjoying the game. We understand why you’d be unsure about ordering again, but if you do, feel free to contact us, we’ll make sure you’re kept properly updated. Thank you again for your honest feedback. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi There, Thank you for your feedback, and we are sorry to hear about your experience. During the holiday period, we experienced a sudden increase in orders after going viral, which caused delays in processing, shipping, customer support responses, and tracking updates. This may also have affected the accuracy and functionality of some email links and order updates. We understand your concern, especially since you have not received your orders and have not been able to reach us. This is not the experience we aim to provide, and we sincerely apologize for the frustration this has caused. If you still have not received your orders, please contact us with your order numbers or the email used at checkout, and we will look into this for you straight away and ensure it is resolved as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 21, 2026

Hi AC, Thanks for your feedback, and I’m genuinely sorry to hear about your experience. It sounds like we’ve really fallen short here, with the delays, the product not matching the size you expected, and the faulty pouch. That’s understandably frustrating, and it’s not the standard we aim for. Over the holiday period, a sudden increase in orders after going viral led to delays in processing, shipping, and customer support, which also affected tracking updates. Please get in touch with our support team with your order details so we can look into this properly and work out a solution for you. Thank you again for your honest feedback. Kind regards, MagnetChess