MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 19, 2026

Hi Keith, Thank you for your feedback, and we’re sorry to hear about your experience. We apologize for the delay in shipping and the lack of communication, which is not the standard we aim to provide. We understand how frustrating a four-week wait can be, especially without updates. We experienced a temporary sudden increase in orders during a busy period, which impacted processing times and tracking updates. We appreciate your feedback and are actively working to improve our communication and fulfillment times moving forward. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Chuck, We’re really sorry for the delay and the lack of updates you’ve experienced. We completely understand your concern, especially with the tracking not progressing. We’re a small family-run business, and during December we had an unexpected increase in orders, which caused delays in processing, shipping, and responses. Unfortunately, your order was affected by this. We also want to reassure you that the tracking link can take time to update while the package is still being prepared or waiting to leave the warehouse. If you’re open to it, please email us so we can check your order and do our best to resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Ed, We’re really sorry for the delay and the lack of updates you’ve experienced. We completely understand your concern, especially with the tracking not progressing. We’re a small family-run business, and during December we had an unexpected increase in orders, which caused delays in processing, shipping, and responses. Unfortunately, your order was affected by this. If you’re open to it, please email us so we can check your order and do our best to resolve this for you as quickly as possible. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Tracy, We’re really sorry to hear about your experience and the frustration this has caused. We understand why you feel this way, especially with the delays and lack of clear communication. That’s not the experience we want for our customers. We’re a small family-run business, and during December we had an unexpected increase in orders, which led to delays in processing, shipping, and responding to emails. We also understand that the updates you received were not clear enough, and we apologize for that. We also want to clarify that we are not a scam company, and all orders are processed and shipped through our fulfillment partners in China, which can sometimes cause confusion with tracking systems. If you’re open to it, please email us so we can look into your order directly and try to resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi David, Thank you so much for your kind review and for your patience with the delivery time. We really appreciate your understanding. We’re really happy to hear you’re enjoying the game and that you feel it’s good value and quality—that means a lot to us. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Dan, We’re really sorry to hear about your experience and how frustrated you feel. We understand how disappointing it is not receiving updates or your order, and we sincerely apologize for that. We’re a small family-run business, and during December we had an unexpected increase in orders, which caused delays in processing, shipping, and communication. We truly regret the inconvenience this has caused you. If you’re still open to it, please email us so we can look into your order and try to resolve this for you. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Scott, Thank you so much for your kind review! We’re really glad to hear you and your family enjoyed MagnetChess and had fun putting multiple sets together—that sounds like a great setup 😊 We really appreciate your support and are happy to hear you’re considering getting more sets. Kind regards, MagnetChess

Response from MagnetChessApr 19, 2026

Hi Lee, Thank you so much for your kind review! We’re really happy to hear the game arrived in time and made it into the Christmas stockings—that’s amazing 😊 It’s great to know the kids enjoyed playing right away, that’s exactly what we hope for. We really appreciate your support and patience with the delivery time. Kind regards, MagnetChess