MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 18, 2026

Hi Robyn, We’re sorry to hear about this and we understand your frustration. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand how frustrating this must have been, especially when trying to get updates. From what you’ve described, it sounds like the parcel may have been handed over to a local carrier, where tracking can sometimes take a while to update or show movement, even when the item is still in transit. We do take all orders seriously and we want to reassure you that we are a legitimate business. We’d like to look into this properly for you and get a clear update on what’s happening with your order. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Kelly, Thank you for taking the time to share your experience, we really appreciate it. We’re sorry to hear about the worry and uncertainty you had while waiting for your order, especially not having tracking updates or access to the website at times. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand how frustrating this must have been, especially when trying to get updates. We’re really glad to hear your order arrived safely in the end and that your son is happy with it, that’s great to hear. Thank you again for your patience and for updating us with your experience. It means a lot. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Costa, Thank you for your kind review. We’re really pleased to hear you’re happy with the chess set and that it arrived before Christmas. It’s great to know you’re enjoying it and finding it simple and fun to use. We also appreciate your comments about our customer service. We always try to keep customers updated and make sure any issues are sorted quickly, so it’s good to hear that came across well. Thanks again for taking the time to share your experience, it means a lot to us. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Cindy, Thanks a lot for taking the time to leave your review, we really appreciate it. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand this may have affected delivery times and the overall experience, and we’re genuinely grateful for your patience during that busy period. We’re really pleased to hear your game arrived safely, well packaged, and in perfect condition. It’s also good to know the tracking updates worked through the different stages of the journey. Thanks again for sharing your experience. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Helen, Thanks for taking the time to leave your review, we really appreciate it. We’re sorry for the delay and any inconvenience it may have caused, and we genuinely appreciate your understanding. We’re glad to hear the MagnetChess game arrived in time for Christmas and that everything reached you in good condition. We also appreciate your honest feedback on pricing , we’ve noted this and will make sure it’s shared with the team for review. Thanks again for sharing your experience. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Julia, Thanks for taking the time to leave your review, we really appreciate it. We’re sorry for the delay and the frustration caused, especially around the lack of updates and working tracking during that time. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand this may have affected delivery times, and we’re genuinely grateful for your patience during that busy period. We’re glad to hear your order has now arrived, even if it was later than expected. We also appreciate you taking the time to update your experience. Thanks again for your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Andrew, Thank you for taking the time to leave your feedback, we’re sorry to hear about your experience and understand your frustration. We’re sorry for the lack of updates and the difficulty accessing tracking information. We understand how disappointing this is, especially when the items were intended as gifts. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand this may have affected delivery times, and we’re genuinely grateful for your patience during that busy period. We’d like to look into your order and get this resolved for you as quickly as possible. Please send us your order details so we can investigate and update you properly. Thank you again for getting in touch. Kind regards, MagnetChess

Response from MagnetChessApr 18, 2026

Hi Richard, Thank you for taking the time to leave your feedback. We're sorry to hear about your experience and understand your frustration. Over the holiday period, we had a sudden increase in orders after going viral, which caused delays in processing, shipping, and tracking updates. We understand this may have affected delivery times, and we’re genuinely grateful for your patience during that busy period. We also want to reassure you that we are a legitimate business and take concerns like this seriously. We’d like to look into your order urgently and provide a clear update. If you have not received your order, please send us your order details so we can urgently look into this and provide a clear update or resolution. Thank you for your patience. Kind regards, MagnetChess